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Tenho o Windows XP Profissional Versão 2002 Service Pack 3 e não consigo mais abrir o Firefox, aparece uma mensagem "couldn't load XPCOM"

Posted

A versão que tenho do Firefox é a 19.0 (x86 pt-BR). Já tentei reinicializar, já passei o anti-virus e antispyware, nada adiantou. Foi de uma hora p/ outra, sem mais nem menos, não fiz nada p/ que isso acontecesse, não tentei atualizar nada, não mudei nada, estava trabalhando c/ o Firefox normalmente de manhã, desliguei o computador, horas mais tarde quando liguei o computador novamente, apareceu essa mensagem de erro. Pensei em desinstalar o Firefox e instalar novamente mas, creio que vou perder minhas configurações, favoritos, plugins...será que não há outra solução?

Chosen solution

Try to run the Firefox program once as Administrator (right-click: Run as -> Administrator).

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


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Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET4.0C; .NET4.0E; InfoPath.2)

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Chosen Solution

Try to run the Firefox program once as Administrator (right-click: Run as -> Administrator).

Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.