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My firefox won't stop crashing. At least 8 times yesterday and at least 5 so far just today. HELP!

Posted

Here are the most recent (5) crash messages

bp-96a71e81-3c60-4dbc-b1b9-649042130222 2/22/2013 10:21 AM
bp-20a11078-31d2-4156-bfe1-888032130221 2/21/2013 1:21 PM
bp-bbf91a34-a7a7-4bd5-aa24-5fd072130221 2/21/2013 8:49 AM
bp-97faaa25-3080-49ea-994d-374a42130220 2/20/2013 1:49 PM
bp-ddf4905b-f650-4b70-a509-974022130220
Here are the most recent (5) crash messages <pre><nowiki>bp-96a71e81-3c60-4dbc-b1b9-649042130222 2/22/2013 10:21 AM bp-20a11078-31d2-4156-bfe1-888032130221 2/21/2013 1:21 PM bp-bbf91a34-a7a7-4bd5-aa24-5fd072130221 2/21/2013 8:49 AM bp-97faaa25-3080-49ea-994d-374a42130220 2/20/2013 1:49 PM bp-ddf4905b-f650-4b70-a509-974022130220</nowiki></pre>

Modified by cor-el

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Google Update
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • Shockwave Flash 10.3 r183
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2921 solutions 13645 answers

hello sandiev, these crashes all seem to happen when there is very high memory usage on the system. please see if a reset of the browser can address the issue: Refresh Firefox - reset add-ons and settings

hello sandiev, these crashes all seem to happen when there is very high memory usage on the system. please see if a reset of the browser can address the issue: [[Reset Firefox – easily fix most problems]]

Question owner

Thank you. I did what you recommended but sadly, it crashed yet again shortly after doing what you said..

Thank you. I did what you recommended but sadly, it crashed yet again shortly after doing what you said..
cor-el
  • Top 10 Contributor
  • Moderator
12115 solutions 112619 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


You can check for problems caused by plugins like Java.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

In Firefox Safe mode these changes are effective:

  • all extensions are disabled
  • the default theme is used (no persona)
  • userChrome.css and userContent.css are ignored
  • the default toolbar layout is used (localstore-safe.rdf)
  • the Javascript JIT compiler is disabled
  • hardware acceleration is disabled
  • plugins are not affected
  • preferences are not affected
Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked ----- You can check for problems caused by plugins like Java. *https://support.mozilla.org/kb/Troubleshooting+plugins Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled *the default theme is used (no persona) *userChrome.css and userContent.css are ignored *the default toolbar layout is used (localstore-safe.rdf) *the Javascript JIT compiler is disabled *hardware acceleration is disabled *plugins are not affected *preferences are not affected
philipp
  • Top 10 Contributor
  • Moderator
2921 solutions 13645 answers

another thing you could try is to launch firefox in safemode & see if it crashes there too: Troubleshoot Firefox issues using Safe Mode

please also update to firefox 19 which is available since few days. if the crashes continue, then please report back with a few new crash report ids.

however it might also be a hardware issue with defective ram - you could run a test tool like MemTest or similar others to check for that...

another thing you could try is to launch firefox in safemode & see if it crashes there too: [[Troubleshoot Firefox issues using Safe Mode]] please also update to firefox 19 which is available since few days. if the crashes continue, then please report back with a few new crash report ids. however it might also be a hardware issue with defective ram - you could run a test tool like [http://hcidesign.com/memtest/download.html MemTest] or similar others to check for that...