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Since yesterday PM the reports from my cloud based acctg program are opening in Firefox instead Adobe ???

Posted

I use the cloud based program Accounting Relief. Since yesterday afternoon, when I try to print a report in pdf format, the report opens up in the Firefox browser with the browser print command bar. Before yesterday, for the last 13 months, the reports always opened in my Adobe Acrobat program. Now the graphic quality of the reports is very fuzzy like a print screen where before it was very crisp. I believe their was an Adobe update yesterday which possibly changed things. How do I change things back so the reports open up in Adobe Acrobat again.

Chosen solution

You can change the application that handles your PDFs here:

orange Firefox button or classic Tools menu > Options > Applications

After the list loads, you can type pdf in the search box there to filter the list. Change the handler using the drop-down on the right side.

Does it work?

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.6 r602
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • Next Generation Java Plug-in 1.6.0_39 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • 5.1.10411.0
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

jscher2000
  • Top 10 Contributor
2359 solutions 20906 answers

Chosen Solution

You can change the application that handles your PDFs here:

orange Firefox button or classic Tools menu > Options > Applications

After the list loads, you can type pdf in the search box there to filter the list. Change the handler using the drop-down on the right side.

Does it work?