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Firefox has been crashing randomly for the past ten or so hours for me.


When I got home from work I installed the latest Flash update when it popped up on my desktop. I watched a few videos on YouTube and Twitch and when I attempted to stream a video I started having the issue. At first I thought it was Flash or video related so I stopped using those for a bit. Then it happened on Facebook and several other sites. I've run in safe mode, turned off hardware acceleration. Filed numerous reports via the crash box. When that comes up I can't get any details on the crash and when I go to the about:crashes it mentions TlsGetValue in the signature for the crashes, starting around 9:49 pm central. Please help as this is getting extremely annoying.

Additional System Details

Installed Plug-ins

  • Google Update
  • Next Generation Java Plug-in 10.15.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.6 r602
  • Pando Web Plugin
  • iTunes Detector Plug-in


  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Helpful Reply

Thank you for the input madperson, hopefully this will work and I can update back when the situation is fixed.