X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

After applying Firefox Security Update 18.0.2, it still says I have Version 18.0.1 in the About Box ... (4 times!)

Posted

Windows XP Pro, IBM Thinkpad, applied security update (when prompted to do so) for 18.0.2. After applying and Firefox had re-started, Version shown in About Box is 18.0.1.

Subsequently, Firefox later advised me to once again update to 18.0.2 and the process was repeated.

That's it. Version is stuck at 18.0.1 for me. (and perhaps others).

Additional System Details

Installed Plug-ins

  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.13.2.11592
  • npFFApi
  • iTunes Detector Plug-in
  • Shockwave Flash 11.4 r402
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • ActiveTouch General Plugin Container Version 105
  • 5.1.10411.0
  • Unity Player 3.5.0f6
  • GEPlugin
  • Version 0.9.18, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • getplusplusadobe16290
  • Foxit Reader Plug-In For Firefox and Netscape
  • Unity Player 2.5.1f5
  • np-mswmp
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1483
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Npdsplay dll
  • 1.4.0395.0
  • Macromedia Shockwave for Director Netscape plug-in, version 10.1
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Helpful Reply

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Question owner

Tyler, thanks for the prompt and detailed reply.

I was trying to avoid doing exactly this, but if there's not an obvious magic fix, I'll try it.

I'll let you know the result. If it's still there after a a clean re-install, I guess I have more fundamental issues ...