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Cut/copy and Paste NOT working, NO malware and registry edit only temporary in FF 18.0.2

Posted

I've followed EVERY suggested "cure" for the FAILED Cut/Copy - Paste function in FF 18.0.2 without success and am entirely considering UNINSTALLING FF and going back to IE8. There are MANY FF features I like and want to keep it but the simplest things become so frustrating ... SUCH AS: 1) Clipboard has worked ONLY SPORADICALLY no matter what I do, 2) Why is there no URL history while using PRIVATE BROWSING so I can retrace my own steps when needed by either pressing the BACKSPACE key or clicking the back arrow. Pressing the back arrow ONLY goes a certain number of steps back and then loses my origination point., 3) Why does the EMPTY CACHE button NOT clear all HISTORY. i.e., I go to a website, say Yahoo email, do my thing and sign out, then click HOME then Empty Cache and enter Yahoo email for a different email account and Yahoo recognizes my attempt and enters me into my previous email User name. Shouldn't happen, in my opinion. Any help here, WITHOUT run AV/malware detection/clean and delete registry entries since NONE OF THESE do anything positive??

Chosen solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • Garmin Communicator Plug-In 4.0.4.0
  • 5.1.10411.0
  • VLC media player Web Plugin 2.0.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Chosen Solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Question owner

Seems to have corrected the cut and paste problem. Now to see if it sticks. If NOT I'll let you know. But for the first few minutes after the re-install, it works.

Not a happy option if the problem resurfaces. Thanks for so far tho.

edziffel 0 solutions 2 answers

TRY THIS FIRST !!!!

Using FF 20 and had the same problem. The cut and paste as well as the open in other tab was missing in the right click drop down menu.

This worked for me. Close all but one tab, then restart the browser in safe mode via:

Help>Restart with Add-ons disabled...

Check to see if copy and open in new tab are now working. If yes:

File>Quit

Then reopen the browser from the tool bar icon same as normal and everthing should be working again. If no, then you may want to try some of the more drastic measures mentioned here.

Try this first before you go to a lot of trouble. From another post, the reset and reinstall were also mentioned but if you have plug-ins, or FTP sites set up, that will cause you to loose everthihng. The reinstall and reset did not work for people, probably because what really needed to happen was the simple method above. There were also a lot of other suggestions that did not seem to work for anyone.

Modified by edziffel

Question owner

Cut or Copy and Paste CONTENT is STILL lost when I inadvertantly close Firefox 21 to PASTE in another app, webpage or program. ALL actions cut or copied while Firefox is ACTIVE are LOST and NOT saved in ANY clipboard if Firefox is CLOSED before the pasting action is completed. So ANY LINK I care to copy and paste into another app such as MS Word or Notepad or Wordpad or Outlook or Outlook Express or Internet Explorer 8 are LOST if Firefox is CLOSED before the pasting is complete.

My question for the Mozilla Team is: WHY and WHY doesn't Firefox have the ability to save COPY into Windows Clipboard for use as necessary until I CHOOSE to eliminate it from clipboard OR I clear the clipboard as I can with IE8?

Thanks for trying.

jkne 0 solutions 1 answers

Helpful Reply

For about 2 weeks I had this problem and today I fixed it!

Didn't fancy doing a Reset of Firefox as I'd only just done one a few months ago, manually.

Basically, I uninstalled ZoneAlarm. I've been a ZoneAlarm fan for years but the software just got worse and worse and for about a year this weird thing pops up while I'm in Firefox by pressing CTRL Enter or something, it's like ZoneAlarm has put some kind of layer between me and the browser.

Anyway, uninstalled it, it rebooted and did a scandisk which did find and fix a few errors too, so could also be that.

But I'm happy without ZA now as I've found a better one called Online Armour... non of that sneaky trying to install toolbars in your browser rubbish of ZA.

Hope this helps!

I can't tell you how good it feels to have copy & paste fully working again!

Modified by jkne