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ongoing problem with flash player and FF..cannot install adobe Flash 11 with FF 16

Posted

I have tried everything. I cannot install any Adobe flash product I was using Flash 10 and suddenly it stopped working. this happened before..several times in fact. I delete and re install but this tim it still crashed. so I decided to try Flash 11... windows 8 won't even let me run the installer. when I try to install it as a FF plug in it fails. sends me to do it manually. manually means using the installer program which Windows 8 won,t let me run I am stuck. Is there an alternative to adobe flash player? because I am tired of this. if there is no alternative, then I will fins another browser.

Additional System Details

Installed Plug-ins

  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • WildTangent Games App V2 Presence Detector
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Please update to Firefox 18.0.2 Update Firefox to the latest version Then use http://ninite.com/flash/ninite.exe to install Flash

Question owner

I dl FF 18 setup file and I cannot open it. the same thing was happening with Flash 11 installer.

Question owner

I tried right clicking the files and run as an administrator.. when I do that, the pop up window asking if I want to allow this program to make changes ... appears. I click yes..nothing happens... it goes no further I am running Norton. I have that disabled. something will not allow me to install either FF update or flash Player (any version).

Question owner

also when I try installing Flash player as a plug in through the browser ( FF 16) it downloads and starts the install, and then just hangs... never completes the install

cor-el
  • Top 10 Contributor
  • Moderator
10781 solutions 97024 answers

Try to uninstall Flash and reinstall Flash.

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Question owner

thanks again..but..... I downloaded MS safety scanner, tried to open the .exe file and nothing happens. did the same with MalwareBytes..tried to run the setup file nothing happens.. the cursor runs as if trying to open it, but nothing happens. I'm stuck

Question owner

I've done that but I cannot re install using any of the install files..nothing happens..the files won;t open

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Ok, it sounds like you've got some major issues with your computer. Please either re-install Windows, or take it to a reputable local business.

Question owner

Ok, thanks for all your help