X
Tap here to go to the mobile version of the site.

Support Forum

When Firefox opens a popup window as part of a website, it comes up blank - what to do?

Posted

This happened when I was on the Medicare website, also I believe when I tried to print an invoice from Amazon, and one website I use all the time that I subscribe to - normally Firefox opens a new window with the information, but the window pops up blank, with the blue bar at the top looking like I could enter a website to go to but it won't even let me do that - the whole thing is non-functioning. I tried allowing popups but that didn't help. This happened once before and I had to reset the entire thing, which was a major hassle. I really don't want to do that so I'm hoping someone can help!

This happened when I was on the Medicare website, also I believe when I tried to print an invoice from Amazon, and one website I use all the time that I subscribe to - normally Firefox opens a new window with the information, but the window pops up blank, with the blue bar at the top looking like I could enter a website to go to but it won't even let me do that - the whole thing is non-functioning. I tried allowing popups but that didn't help. This happened once before and I had to reset the entire thing, which was a major hassle. I really don't want to do that so I'm hoping someone can help!

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • SiteAdvisor
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • CouponNetwork Coupon Activator
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

iamjayakumars 475 solutions 5840 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12017 solutions 111660 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Thank you for your help - glad it turned out to be simple! It was RealDownloader that messed me up.

Thank you for your help - glad it turned out to be simple! It was RealDownloader that messed me up.