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Firefox *icon* is not displayed anywhere for one standard user Windows 7 x64

Posted

I created a regular user account for the person who'd be using this system, then used Windows Transfer to move account settings and files from the old Windows XP system.

I also created one other regular account, for me to use as well as a third admin level account.

When I use "my regular" account, Mozilla app icons display just fine. The locations are: taskbar, Start menu and in Windows Explorer window opened on "C:\Program Files (x86)\Mozilla Firefox" and "C:\Program Files (x86)\Mozilla Thunderbird".

When I go to the other user account, all the "icons", in *all* locations, are white rectangles, with what looks like a "generic window" graphic.

This looks to me like a permissions problem, preventing the window environment from reading the icon image from whatever file the image is stored in. I don't know the name of the file which contains the icon image, so I can't check this. I can say Firefox and Thunderbird both run fine in all accounts.

I just installed the 'troubleshooter' add-on, but note that I did this from a properly running setup, and as an admin user. It may not provide anything useful.

I want/need to have those icons display properly. Everything else installed is fine, including other third party software.

Chosen solution

Try to rebuild the Windows icon cache.

  1. Open the Task Manager (Shift+Ctrl+ESC)
  2. In the Process tab, right-click on the Explorer.exe process and select End Process.
  3. Open the file picker via "File > New Task (Run)" and click the Browse button.
  4. Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  5. Select the IconCache.db file and use "Delete" in the right-click context menu to delete the file.
  6. After the IconCache.db file has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

Verify in Windows Explorer that you can see the IconCache.db file before doing the above mentioned steps because the IconCache.db file may be a hidden file.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • 4.1.10329.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Chosen Solution

Try to rebuild the Windows icon cache.

  1. Open the Task Manager (Shift+Ctrl+ESC)
  2. In the Process tab, right-click on the Explorer.exe process and select End Process.
  3. Open the file picker via "File > New Task (Run)" and click the Browse button.
  4. Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  5. Select the IconCache.db file and use "Delete" in the right-click context menu to delete the file.
  6. After the IconCache.db file has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

Verify in Windows Explorer that you can see the IconCache.db file before doing the above mentioned steps because the IconCache.db file may be a hidden file.

See http://kb.mozillazine.org/Show_hidden_files_and_folders

Question owner

Beautiful!-)

Fixed the problem without any other issues.

Thanks,

Bob