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Firefox crashes when closing open windows

Posted

Hi

Since updating to the new Firefox 18.0.1 every time I try to close a few open windows Firefox crashes. I would be reading my mail and after having about 10 open windows I go and check on the X to close the windows. I can close about five to seven of them with no problem but when I have about three of them left Firefox crashes. It is very annoying. I used the Firefox Safe Mode feature and this problem does not happen while in Safe Mode. I don't know what the next step is to fix this problem. Could you please help. Thank you

Chosen solution

If there is no issue in safe mode, it means one of your "add-ons" are causing the issue and no "plugins". You will need to disable your "add-ons" one by one to find the culprit. If you have Norton Toolbar 2012/2013 then that may be the one causing the issue otherwise it is add-on causing the issue.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Google Update
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Autofill Forms0.9.9.0trueautofillForms@blueimp.netJava Console6.0.33true{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}Norton Toolbar2013.2.1.36true{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}Norton Vulnerability Protection11.1.1.5 - 2true{BBDA0591-3099-440a-AA10-41764D9DB4DB}RealDownloader1.3.0true{34712C68-7391-4c47-94F3-8F88D49AD632}Skype Click to Call6.5.0.11422true{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.search.useDBForOrdertruebrowser.startup.homepagehttp://www.aol.com/browser.startup.homepage_override.buildID20130116073211browser.startup.homepage_override.mstone18.0.1extensions.lastAppVersion18.0.1font.internaluseonly.changedfalseimage.mem.decodeondrawfalsenetwork.cookie.prefsMigratedtrueplaces.database.lastMaintenance1358991613places.history.expiration.transient_current_max_pages104858places.history.expiration.transient_optimal_database_size84430684privacy.clearOnShutdown.cookiesfalseprivacy.clearOnShutdown.downloadsfalseprivacy.clearOnShutdown.formdatafalseprivacy.clearOnShutdown.sessionsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) G45/G43 Express ChipsetAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Adapter RAMUnknownDevice ID0x2e22Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7601.17789)Driver Date2-11-2011Driver Version8.15.10.2302GPU #2 ActivefalseGPU Accelerated Windows1/1 Direct3D 10Vendor ID0x8086WebGL RendererGoogle Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset)
AzureCanvasBackenddirect2dAzureContentBackenddirect2dAzureFallbackCanvasBackendcairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Please open about:crashes in the URL bar and provide us with the latest crash ids.

Thanks.

Question owner

Submitted Crash Reports

Report ID    Date Submitted
bp-f13692f5-4dda-44c0-b1f7-dd1092130127 1/27/2013 2:07 PM
d2042208-a591-4dd4-81a3-8e3a017c2620-flash2 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620-flash1 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620-browser 1/21/2013 12:39 AM
d2042208-a591-4dd4-81a3-8e3a017c2620 1/21/2013 12:39 AM
bp-f3e88ba5-ac4e-4a49-8240-8b4ab2130115 1/14/2013 7:33 PM
bp-6601e648-87e7-450b-bbea-0039d2130102 1/1/2013 9:51 PM
76fee02e-32c2-4833-a644-eba67a401563 1/1/2013 9:36 PM
bp-330c4c0f-2a89-4964-b117-255942121226 12/25/2012 10:28 PM
c6a140a7-4f91-420b-ba30-bdc697a04ffb 12/25/2012 10:09 PM
e486c560-ab42-4080-983e-bdd7bb7cfef3 12/24/2012 1:01 AM
b3e4dcc7-081d-4681-9f3c-c6757a0b22d3 12/19/2012 10:46 PM
8121a52a-9d62-4e08-8218-896bcd79bbcc 12/19/2012 10:46 PM
bp-a7d0f222-0c03-4188-a09d-a13862121208 12/7/2012 9:26 PM
b075389a-8a5a-460d-aaa0-7fa54959d270 12/7/2012 9:25 PM

Modified by cor-el

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Many of these crashes are due to different issues. Some may be due to your add-ons and some of these are due to RealPlayer, please make sure you download the latest version of realplayer and make sure your plugins are all up to date.

Question owner

Hi Feer56, Real player is up to date and all of the important plugins are also. I have no plugins that say that need to be updated. I have no problem watching any videos or downloading them. The crashes problem just started after the last Firefox update. Flash is also up to date.

Modified by Amylogamy

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Do you have any more crash ids that are the most recent? The latest one provided did not send through any data and so we are not able to determine the issue.

Question owner

Firefox crashed already twice while I was closing an e-mail in the last few minutes. It crashed a few times yesterday too. When I opened the about crashes just now there is nothing there to show the new crashes. How do I make a report if there is nothing there to show i?. I did not get a window saying to report it either. Is there any other way to report a crash? The whole thing is weird. Like I said, it just started after the last Firefox update.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Please go into about:crashes and provide us with the crash ids if there are any. Sometimes, it will submit reports on it own.. Thanks! Also, please check in Troubleshoot Firefox issues using Safe Mode to see if this issue occurs.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin

Question owner

Feer56, There is no more current ids from the ones above. If you read my first post I said it does not happen while I am on safe mode. I just don't know which plugin might be causing it. Do I have to check one by one?

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Chosen Solution

If there is no issue in safe mode, it means one of your "add-ons" are causing the issue and no "plugins". You will need to disable your "add-ons" one by one to find the culprit. If you have Norton Toolbar 2012/2013 then that may be the one causing the issue otherwise it is add-on causing the issue.

Question owner

Hi cor-el,

I would try to do some of these things tomorrow. I cannot do them right now. I have no current problems with Real player or Flash downloading or watching videos. The same thing happened a few months ago with the Flash and the videos and I fixed it by going back to a earlier Flash version but I have never had problems with crashes before. Like I said this just started after your latest Firefox update. I have no crashes on Safe mode.

Question owner

feer56 That worked. The Norton Toolbar seemed to be the culprit. It was disabled for along time but when Firefox updated it was enabled again. I also updated Norton and it was supposed to have a fix for the Firefox Norton Toolbar but I guess it did not really work. Thanks a lot for all of your help.

Question owner

Hi cor-el, It was the Norton toolbar causing the problem. Thank you for your help.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Helpful Reply

Hello,

Thanks for responding back. Norton is to release an update shortly to fix this crashing issue.

Have a nice day!

Question owner

Hi feer56

I just wanted to let you know that I got the Norton patch yesterday through Live Update. I turned the computer on today and enabled the Norton Tool Bar again to test it and Firefox crashed. Apparently the Norton patch did not work. You might want to tell the Norton people. Thanks again for your help.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Hello Amylogamy,

I would like to thank you for reporting back about the issue. I am aware of the patch Norton released. I was told that if this issue does reoccur to notify a colleague of mine. If you could also work together with the colleague of mine who is Tyler D. who communicates with Norton, it would be great. His email address is tdowner@mozilla.com or you can communicate with him via message here. You can also view his profile here. I will notify him as well.

Thanks in advance!

feer56

Question owner

Hi, I just sent him a message.

Andrew
  • Top 25 Contributor
  • Moderator
252 solutions 3020 answers

Hello,

If you have the 2012 version then the crash will still occur but if you have the 2013 version then the issue has been fixed. If you could double check the version you have and report back to us it would be great. Thanks!

Question owner

Hi feer56,

I was just writing to Tyler about this. He asked me the same question. I have Norton internet Security 2013 version 20.2.1.22 and Windows 7. Everything is up to date. I run Norton Live Update daily and do a scan before using the Internet to get rid of anything from the previous day.
My Norton patch updated correctly to The Norton Tool Bar 2013.2.4.2 and Norton Vulnerability 11.1.5-2. I have the Norton Tool Bar in Firefox when the add-ons are enabled and my Norton Internet Security Live Update History shows that the patch was successfully installed on January 28. I just had to disable both add-ons to stop the crashes. I tested it again and as soon as I enable them the crashes start.
cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See: