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Firefox crashes when closing open windows

Posted

Hi

Since updating to the new Firefox 18.0.1 every time I try to close a few open windows Firefox crashes. I would be reading my mail and after having about 10 open windows I go and check on the X to close the windows. I can close about five to seven of them with no problem but when I have about three of them left Firefox crashes. It is very annoying. I used the Firefox Safe Mode feature and this problem does not happen while in Safe Mode. I don't know what the next step is to fix this problem. Could you please help. Thank you
Hi Since updating to the new Firefox 18.0.1 every time I try to close a few open windows Firefox crashes. I would be reading my mail and after having about 10 open windows I go and check on the X to close the windows. I can close about five to seven of them with no problem but when I have about three of them left Firefox crashes. It is very annoying. I used the Firefox Safe Mode feature and this problem does not happen while in Safe Mode. I don't know what the next step is to fix this problem. Could you please help. Thank you

Chosen solution

If there is no issue in safe mode, it means one of your "add-ons" are causing the issue and no "plugins". You will need to disable your "add-ons" one by one to find the culprit. If you have Norton Toolbar 2012/2013 then that may be the one causing the issue otherwise it is add-on causing the issue.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Google Update
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • GEPlugin
  • 5.1.10411.0
  • NPWLPG
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Autofill Forms0.9.9.0trueautofillForms@blueimp.netJava Console6.0.33true{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}Norton Toolbar2013.2.1.36true{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}Norton Vulnerability Protection11.1.1.5 - 2true{BBDA0591-3099-440a-AA10-41764D9DB4DB}RealDownloader1.3.0true{34712C68-7391-4c47-94F3-8F88D49AD632}Skype Click to Call6.5.0.11422true{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.search.useDBForOrdertruebrowser.startup.homepagehttp://www.aol.com/browser.startup.homepage_override.buildID20130116073211browser.startup.homepage_override.mstone18.0.1extensions.lastAppVersion18.0.1font.internaluseonly.changedfalseimage.mem.decodeondrawfalsenetwork.cookie.prefsMigratedtrueplaces.database.lastMaintenance1358991613places.history.expiration.transient_current_max_pages104858places.history.expiration.transient_optimal_database_size84430684privacy.clearOnShutdown.cookiesfalseprivacy.clearOnShutdown.downloadsfalseprivacy.clearOnShutdown.formdatafalseprivacy.clearOnShutdown.sessionsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) G45/G43 Express ChipsetAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Adapter RAMUnknownDevice ID0x2e22Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7601.17789)Driver Date2-11-2011Driver Version8.15.10.2302GPU #2 ActivefalseGPU Accelerated Windows1/1 Direct3D 10Vendor ID0x8086WebGL RendererGoogle Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset)
AzureCanvasBackenddirect2dAzureContentBackenddirect2dAzureFallbackCanvasBackendcairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

Andrew
  • Moderator
286 solutions 3637 answers

Yes, please provide us with the crash id's so we can verify it is still Norton crashing. Also, if you are in contact with Tyler, please let us know. Thanks!

Yes, please provide us with the crash id's so we can verify it is still Norton crashing. Also, if you are in contact with Tyler, please let us know. Thanks!

Question owner

Hi feer56 and cor-el,

The reports in about:crashes stopped on January 27. The ones I posted on my previous reply at the beginning of the tread is all I have, even though Firefox have crashed 20-25 times since then. I never get a pop up window to report the crashes and apparently it not doing it automatically either. It has to be Norton since the crashes just DON'T HAPPEN when the tool bar is disabled.

I am in contact with Tyler and I have given him all the information I can. I was telling him that is so frustrating that is just not worth the aggravation of having this Norton Tool Bar enabled.

Hi feer56 and cor-el, The reports in about:crashes stopped on January 27. The ones I posted on my previous reply at the beginning of the tread is all I have, even though Firefox have crashed 20-25 times since then. I never get a pop up window to report the crashes and apparently it not doing it automatically either. It has to be Norton since the crashes just DON'T HAPPEN when the tool bar is disabled. I am in contact with Tyler and I have given him all the information I can. I was telling him that is so frustrating that is just not worth the aggravation of having this Norton Tool Bar enabled.