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How do I get rid of the infoatoms advertising bar that keeps popping up?

Posted

I keep having this advertising bar pop up. I have followed all instructions to get rid of it. I have uninstalled it and selected disable ads. I have even uninstalled and reinstalled Firefox 3 times. This is only happening with Firefox. Now, I am not showing the InfoAtoms in the programs, but it is apparently still there hijacking my Firefox every time I open it. I use Firefox for a class, but I am getting very frustrated with this advertising bar. Please help me get rid of it.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • 4.1.10329.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

I have followed all instructions to get rid of it. I have uninstalled it and selected disable ads. I have even uninstalled and reinstalled Firefox 3 times.

cor-el
  • Top 10 Contributor
  • Moderator
10778 solutions 97004 answers

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

InfoAtoms 0 solutions 3 answers

Hi there,

I am so sorry you're having trouble removing InfoAtoms. We have not seen this bug before. Can you please contact us at support@infoatoms.com so we can work with you directly to figure out the problem? Please use the subject line of this forum thread and we will expedite your help.

Elohim 0 solutions 1 answers

'I am also having this problem with InfoAtom and no mater what I do I can not get rid of it, plus I can not find these guys either. Has anyone found a solution yet? I can not use the tabs nor can I use Firefox correctly.

Curtis

InfoAtoms 0 solutions 3 answers

Hi Curtis,

You can reach us at support@infoatoms.com. Sorry for the problems you're experiencing. Put your first name in the subject line and I'll make sure you get helped immediately.

We also want to learn more about the functionality problems you're seeing with Firefox so we can fix them ASAP. Any more info you can send us directly will help us troubleshoot.

MJoy 0 solutions 1 answers

Helpful Reply

I reset Firefox to its default (see Firefox Help), and then in Control Panel of Windows uninstalled InfoAtom itself, as well as a couple of other questionable items that were installed without my knowledge at the same time. In Control Panel, it doesn't give you an option to uninstall, but you'll get to it by clicking on "Change." I tried disabling it through Firefox first, but that did not work. This way I know it's gone, gone, gone! And it really does seem to be gone.

In case InfoAtom is still watching this thread, my feedback is thus: My problem with InfoAtoms was that it was somehow installed without my knowledge, under the radar of my anti-virus, which should have asked me if I wanted to allow changes from that company. Then I started noticing all the ads, which I dislike. Then that there needs to be a message board on how to get rid of it. Fooling with this took some real time out of my morning.

Modified by MJoy

InfoAtoms 0 solutions 3 answers

Thanks for your help, MJoy. We'll be releasing a fix later this week to change the "Change" option to "Uninstall" in the add/remove programs. We'll look into the disable issue you're seeing in Firefox.