X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why can't I connect to Gmail using Firefox?

Posted

Any time I try to connect to Gmail, regardless of the URL used to get there, I get the same results that many others have reported: "The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I've completely cleared my cache and my cookies. All cookies are allowed, including third-parties. I've updated all of my add-ons. I've disabled all of my add-ons. I've used the "Reset Firefox" button to start over completely. Nothing has worked. The only thing that had any effect was creating a new profile for Firefox, using which I was again able to access Gmail. However, that doesn't really solve anything, since I still don't know what's causing the problem and even if I were to go through the huge hassle of moving all of my bookmarks, settings, etc. over to a new profile, it could just as easily happen again.

Does anyone have any idea what could be causing this error?

Chosen solution

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • VLC media player Web Plugin 2.0.2
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_37 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Nexon Game Controller
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Pando Web Plugin
  • 5.1.10411.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Reset Firefox to its default state
If you're having major problems which you can't resolve, start fresh with only your essential information.
Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus2.2.1true{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}Adblock Plus Pop-up Addon0.5trueadblockpopups@jessehakanen.netDownloadHelper4.9.13true{b9db16a4-6edc-47ec-a1f4-b86292ed211d}FoxReplace0.13.3truefox@replace.fxJava Console6.0.37false{CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}RealDownloader1.3.0false{34712C68-7391-4c47-94F3-8F88D49AD632}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.startup.homepage_override.buildID20130116073211browser.startup.homepage_override.mstone18.0.1dom.mozApps.usedtrueextensions.lastAppVersion18.0.1network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1358619394places.history.expiration.transient_current_max_pages51852privacy.sanitize.migrateFx3Prefstrue
Graphics
Adapter DescriptionMobile Intel(R) 4 Series Express Chipset FamilyAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Adapter RAMUnknownDevice ID0x2a42Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.DirectWrite Enabledfalse (6.1.7601.17789)Driver Date9-2-2009Driver Version8.15.10.1892GPU #2 ActivefalseGPU Accelerated Windows1/1 Direct3D 9Vendor ID0x8086WebGL RendererGoogle Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family)
AzureCanvasBackendcairoAzureContentBackendnoneAzureFallbackCanvasBackendnone
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.44.9.4NSS3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSMIME3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSSSL3.14.1.0 Basic ECC3.14.1.0 Basic ECCNSSUTIL3.14.1.03.14.1.0

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, does it work in your old profile when you clear the whole history for google.com (attention: this will also remove saved passwords!)

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96744 answers

Chosen Solution

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Question owner

Aha. That did it. The file must have been corrupted somehow.

Thanks a lot. This has been killing me for over a week now.