Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why am I unable to compose, reply, or forward my Yahoo E-mails. I can with IE but suddenly can't with Firefox.

  • 30 replies
  • 36 have this problem
  • Last reply by kimbyya

more options

Have been using Firefox as my browser for about 3 yrs. Has worked great with my Yahoo Mail. About 2 days ago I am unable to compose, forward, or reply to any of my E-mails. When I try to forward an E-mail I get: "Yahoo is unable to locate that information at this time". When I try to compose a new E-mail nothing can be typed into the format of the E-mail. When I go to IE for my browser, everything works properly. I am using Version 18 of Firefox & have not installed new software or changed any settings on my computer.

Chosen solution

could you test if the site is working correctly when you launch firefox in safe mode once too? thanks...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 2

All Replies (10)

more options

Your suggestion worked and thank you very much for the same.

more options


had the same problem,I block all tracking but have now unblocked yahoo and compose/reply seems to be ok. had it blocked for a few weeks so don't understand why it should give problems now.

many thanks for a quick, simple,easily resolved solution for a non tech person.

more options

Thank you very much philipp, I had the same problem after upgraded to new Yahoo Email and now problem solved after your Start Firefox in Safe Mode tip. Thanks again for sharing.

more options

I have this same problem with the new yahoo mail. There is no sigh out or log off option in Firefox for the new Yahoo mail. However, there is this option in IE. I have multiple email accounts. Currently, the only way that I can get to different accounts if I am using Firefox, is to close the browser completely, then open it again and sign in to a different email account. However, in IE, I can simply sign out of the account (while leaving IE open) and then login to a new email account.

Please fix Firefox

more options

I can log out of Yahoo Mail using FIrefox. Took a while for me to find the sign out option though: It is "hidden" on the top right when I hover over my "Hi, Rhonda" next to the gear and the house. I wish they would stop hiding things. LOL

more options

Thanks for your reply, Rhonda. However, this did not work for me. I hovered over both the "hi" statement and the gear next to it. Neither action brought up the logout option.

more options

I can sign out now. I am using the Firefox Disconnect add-on. If I unblock Yahoo analytic, then I do see the sign out feature in Firefox. It is interesting to me that I could sign out using the former Yahoo email if the Yahoo analytic was blocked.

more options

I am having the same problem in Google Chrome. I can't compose or reply to emails while I am able to do these actions in Internet Explorer. Any suggestions?

more options

Found problem through:

I 1st looked at:

and part way down the page it suggested Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

which is the upper website noted.

more options

My problem is with Chrome, not Firefox.

  1. 1
  2. 2