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Firefox 18.0.1 crashes after closing tab or Exit

  • 54 replies
  • 54 have this problem
  • 3029 views
  • Last reply by ZviWeiss

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I installed Firefox 18.0.1 on 1/19/2013. It continues to crash when I close a tab or when I click File then exit. This problem hits on both my Administration authority account and my User authority account. My Norton Internet Security is current as is Windows 7 64 bit.

Chosen solution

The problem has been solved by a patch issued by Norton. Run Norton Internet Security LiveUpdate. Install the patch from Norton if LiveUpdate issues an installation message. By the current time, an automatic running of LiveUpdate may have installed the patch. The patch works for me on both my User authority account and my Administration authority account. Please report any problems with the patch. Otherwise this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

For more information see the post time stamped: Modified January 29, 2013 6:27:11 AM PST by bikebrains

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All Replies (20)

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I have disabled Norton Toolbar and will keep it disabled until I hear that this problem has been resolved. Hope it is resolved soon.

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I think that it is counter-intuitive to "weaken" your security in order to make the browser "work". On the contrary, I want security as strong as possible.

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ZviWeiss

It doesn't appear that any of your crashes are related to Norton 360, your crash reports show other signatures, and one report is empty. Sorry, those signatures don't indicate a conclusive cause or file at fault.

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What am I supposed to do -- then -- if when I now install Mozilla -- it crashes almost as soon as I try to use it? I install it and try to to access www.landsend.com -- and the browser crashes. I bring the Browser back up and it "restores" to the previous "context" (right before trying to access landsend). I can access Google -- and then it crashes when I try to access landsend from Google. This just started to happen 2 days ago. I tried to do a "reset" -- and the same thing happened. I tried running in "safe mode" -- and the same thing happened -- the Browser just crashes. I then did a full "uninstall" and reinstall -- same thing happened AGAIN... There has been no change to my environment over this time -- except for some changes that Microsoft appears to have "pushed through". I can reinstall and try this again -- but it is very frustrating!

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On 1/22/2013 I received an email from Mozilla that said " the crash you are running into is already on track for a fix." So I guess we wait.

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I just received an email from someone else who said that the LAST version of Firefox that worked RELIABLY with Windows XP is Version 12. I would be willing to fall back to that version and try it out -- except that the Mozilla site seems VERY much against this. At this point, I do not see how I can run Firefox any more :-( since it seems to have stopped working...

Modified by ZviWeiss

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hello ZviWeiss, that firefox 12 was the last version which supported windows XP is obviously BS - i wouldn't follow this advice, since old versions are affected by numerous known security vulnerabilities...

since you're crashes have obviously a different cause than the ones from the original question, i think it would be better to open a new question, please include the latest crash ids & (important!) your system details from firefox > help > troubleshooting information...

on most of your crash reports it looks like your system's memory is heavily in use - it might be related to the crashes. as a general measure you could also try disabling hardware acceleration in firefox/tools > options > advanced > general.

Avoid crashes - Tips and tricks

Troubleshoot Firefox crashes (closing or quitting unexpectedly)

Modified by philipp

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I am aware of the problems of using older versions... however, it seems that I am now left with a TOTALLY non-working Firefox. In order to follow your suggestion, I will have to reinstall Firefox and try again.... As I originally, noted, this seemed to happen "by itself"... That is, I came down to the laptop (at home -- not this one) and found that Firefox had crashed... When I restarted it, it came up with the "restore session" screen ["this is ...."] and as soon as I clicked to "restore sessions" -- it crashed again! I finally uninstalled it and then did (I thought) a clean install. As soon as I got past the initial page and specified where I wanted to go -- it crashed again! I tried to "reset" the browser -- and it STILL crashed... I tried "Safe mode" and it STILL crashed... What am I supposed to think at that point? And, yes, the memory IS in use because I also had IE open -- [which, for all of its ugliness did NOT crash!].... However, sometime very soon I will try to new install and see what happens......

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7c792c16-a895-4463-bc3b-92081a30f36a01/23/20134:38 PM
bp-c2f88763-c582-4ec2-8ce7-4f295213012301/23/20134:19 PM
bp-afa4e4ad-7ff4-44b2-87c8-bd80e213012301/23/20133:41 PM
bp-0959d57d-b445-410d-a221-364cd213012301/23/20133:41 PM
bp-b91d61ea-60dd-46a5-8e0e-d288d213012301/23/20133:40 PM

Modified by cor-el

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Hi pblackerby

The crashes are caused by Norton software like Norton Confidential or Norton Identity Safe as can be seen by the coFFPlgn.dll or couictlr.dll in the crash signature of the crash report ([@ coffplgn.dll@0x3715 ]) (bug 783369).

You can disable Norton extensions/toolbars in Firefox to see if that helps.

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News 1. Mozilla has told me that there will be a fix by the end of the month. 2. I have asked Mozilla to contact me as soon as the fix is available. 3. I will monitor Norton and Firefox from 08:00 to 17:00 CT and update this forum entry when the fix becomes available. 4. If anyone wishes to continue the monitoring outside of the time range stated above then please leave an entry indicating the time range and the time zone.

Modified by bikebrains

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Thanks bikebrains, that is helpful.

In the meantime I may go back to version 17. I was able to run the Norton Toolbar with version 17.

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While I was told that Norton is NOT the cause of my crashes (and I will try to recreate the crashes with 18.0.1) -- I wonder if it would be worthwhile falling back to Version 17, as well....

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Crash reports from crashes due to closing a tab. I run Norton Identity Safe and Safe Web on the tool bar.

bp-dce374a7-4ed5-4f9f-b68a-07f1d21301251/25/20132:16 PMbp-1d5052e9-51aa-4708-93ca-dff0321301251/25/20132:15 PMbp-ba02c187-9bee-497d-aa0d-e0be421301251/25/20132:14 PMbp-85602493-631e-40e0-9a09-7dbac21301251/25/20132:14 PMbp-e063d33c-a950-42fe-b30f-ec30e21301231/23/20138:35 AMbp-9688e528-9e8d-41a1-89e2-210e221301221/22/20133:17 PM

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The crashes are caused by Norton software like Norton Confidential or Norton Identity Safe as can be seen by the coFFPlgn.dll or couictlr.dll in the crash signature of the crash report (bug 783369).

You can disable Norton extensions/toolbars in Firefox to see if that helps.

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Well - Madperson -- you must be on to something when you mentioned "Memory"... I decided to shut down almost everything running. I have 3 GB RAM (maximum that XP can "see" as a 32 bit OS, I believe). I ended up with a single instance of IE open (as well as Norton 360, Access connections, and a couple of miscellaneous items). RAM usage was under 2 GB (actually about 1.65 GB). Downloaded and installed Firefox -- and it was perfectly well behaved EVEN WITH the Norton 360 running... So, maybe the misery I had before was due to memory "stress" ... I do not know if I will ever know for sure. In the meantime, I am keeping Firefox up and running... Of course, why Norton 360 does NOT affect my system is a different "mystery"....

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Chosen Solution

The problem has been solved by a patch issued by Norton. Run Norton Internet Security LiveUpdate. Install the patch from Norton if LiveUpdate issues an installation message. By the current time, an automatic running of LiveUpdate may have installed the patch. The patch works for me on both my User authority account and my Administration authority account. Please report any problems with the patch. Otherwise this problem can be closed as solved. Those users who have altered Norton Internet Security in order to circumvent this problem should restore NIS to its proper state.

For more information see the post time stamped: Modified January 29, 2013 6:27:11 AM PST by bikebrains

Modified by bikebrains

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Can you clarify a point in your response... Here, on the one hand, you mention the use of "Live Update" -- which in many instances runs "silently in the background"... Then you say "install the patch" from Norton... Do you mean to "install the patch" by RUNNING Live Update (which means that the Patch could be installed "by itself"?) Or do you mean that when you run Live Update -- that you have to manually install the patch... Thank you!

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I'm a bit confused myself.

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FYI...I ran the Norton live update and rebooted. Re initiated my Norton tool bar applications, Identify Safe, etc. No problems with the crashing have occured since. This correction has worked for my PC.

thanks!!

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