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"Realdownloader has stopped working"

Posted

Impossible to download Youtube and other videos since an update..

Using Windows 7, Firefox 18.0, Realplayer 16.00.282, Realdownloader 1.3.0. In Firefox Realdownloader is enabled as "Disable" button displays.

At Youtube videos "Download This Video" button appears, but when clicked on "Realdownloader has stopped working-Windows is checking for a problem . . " window appears. There is no download

Chosen solution

For anyone that needs specific steps to solve this.....

1) Open Realdownloader
2) Click Realdownloader drop down menu in top left
3) Click preferences
4) Click Browse and pick your destination folder

Read this answer in context 32

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Nokia Suite Enabler Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • Picasa plugin
  • VLC media player Web Plugin 2.0.2
  • 5.1.10516.0
  • GEPlugin
  • NPWLPG
  • ScorchPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Usual advice is to use the latest version of all RealPlayer related software are you doing that ?

It is possible there has been a regression somewhere, are you able to provide a link to the version listing and release notes of your Real Player related software. (You will probably find that faster than I can, if you have the software installed).

First of all consider trying downgrading to FlashPlayer 10.3

If that does not help upgrade again and try find out if turning off FlashPlayers protected mode helps.

There has been a rather long saga of Firefox Windows problems with RealPlayer/Flash.

A recent related threads, with useful instructional links:

Helpful Reply

Thank you for your suggestions, some of which I tried.

However, what I eventually discovered is that Real.com has separated its Realplayer program from its Realdownloader program (effectively without adequate notification upon an update) and one has to find the latter and tell it where to place the downloads--otherwise it doesn't work.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8020 answers

Thanks for posting back.

So the problem is with Real.com software,and you have found the solution. This is popular software and others are sure to run into the problem.

sperkins013 1 solutions 1 answers

Chosen Solution

For anyone that needs specific steps to solve this.....

1) Open Realdownloader
2) Click Realdownloader drop down menu in top left
3) Click preferences
4) Click Browse and pick your destination folder

Modified by cor-el