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Firefox crashed when I go on Facebook EVERY TIME even in Safe Mode... Help!?

Posted

For some reason, today, every time I go on Facebook, Firefox crashed and I'm unable to do anything. I get a multicoloured loading wheel (I'm running OSX Lion) and must force-quit. Any ideas?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • iPhoto6
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Facebook Video Calling by Skype
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1
  • Office Live Update v1.0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • DivX Web Player version 2.0.2.39

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:19.0) Gecko/20100101 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
DownloadHelper
4.9.9
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Easy YouTube Video Downloader
6.2
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Favicon Picker 2
0.6.2.15
true
{446c03e0-2c35-11db-a98b-0800200c9a66}
Feedback
1.2.2
true
testpilot@labs.mozilla.com
Google Docs Viewer
1.8
true
adonis.cuhk@gmail.com
Greasemonkey
0.9.20
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Illimitux
4.3
true
illimitux@illimitux.net
JS Print Setup
0.9.2
true
jsprintsetup@edabg.com
Linkification
1.3.9
true
{35106bca-6c78-48c7-ac28-56df30b51d2a}
Missing e
2.11.0
true
jid0-0PGffAcVvhUBieFYkRVVc5w6lIU@jetpack
SearchPreview
5.8
true
{EF522540-89F5-46b9-B6FE-1829E2B572C6}
Stylish
1.2.6
true
{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Adblock Plus Pop-up Addon
0.4
false
adblockpopups@jessehakanen.net
InFormEnter
0.6.3
false
{5546F97E-11A5-46b0-9082-32AD74AAA920}
NoScript
2.4.8
false
{73a6fe31-595d-460b-a920-fcc0f8843232}
Savings-Slider
2.3
false
savingsslider@mybrowserbar.com
Vuze Remote Community Toolbar
3.13.0.6
false
{ba14329e-9550-4989-b3f2-9732e92d17cc}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size_cached_value
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.suggest.enabled
false
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.chictopia.com/browse/people?o=22&s=30
browser.startup.homepage_override.buildID
20130109111322
browser.startup.homepage_override.mstone
19.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnOpen
false
dom.max_script_run_time
25
extensions.lastAppVersion
19.0
font.name.serif.x-western
Arial
gfx.blacklist.webgl.msaa
4
keyword.URL
http://search.freecause.com/search?fr=freecause&ourmark=3&type=56797&p=
network.cookie.prefsMigrated
true
network.http.sendRefererHeader
0
places.database.lastMaintenance
1357257005
places.history.expiration.transient_current_max_pages
100664
places.history.expiration.transient_optimal_database_size
90278133
places.last_vacuum
1298505568
plugin.disable_full_page_plugin_for_types
application/pdf
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
57
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.donottrackheader.enabled
true
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false
Graphics
Device ID
0x 8a0
GPU Accelerated Windows
1/1 OpenGL
Vendor ID
0x10de
WebGL Renderer
NVIDIA Corporation -- NVIDIA GeForce 320M OpenGL Engine
AzureCanvasBackend
quartz
AzureContentBackend
none
AzureFallbackCanvasBackend
none
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4 Beta
4.9.4 Beta
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6640 answers

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

jkroll 0 solutions 3 answers

Helpful Reply

Same thing happened to me; just started today.

52FB7BDA-C9B0-4B31-AE25-3631CEB7E6EE
4DF81249-F0A4-4D0D-ADB3-AF942C4E1CDE
PMBE1D9C56-8AF8-4FBF-A206-4C00F5F15BFE
F94D46C8-DC3F-4795-B659-04C4395DA7E6
PM84F5BB57-34D6-4244-B941-D6CF6EB75F511

Added line breaks.

Modified by John99

Question owner

619D2699-F6B7-472A-B6A9-801D967AD3C6
636E45FF-5D4A-4C19-ABBF-A3932AAF1BD4
CBA29EE3-062E-4DBD-9118-770CD56AEE6A
7D084A85-C576-4F12-8193-351B713F2170
22D545F6-E6FC-4332-9633-37C11F95C1AC

Please sort this out ASAP! Cheers.

edit added line breaks j99

Modified by John99

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8021 answers

jkroll,
You would probably be better to start your own thread by asking a new question use link /questions/new & post back here to confirm when you have done so.
Maybe also check the crash IDs that you posted, I am not sure they are all going to be valid ones.

Modified by John99

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8021 answers

yakuzakitty

No doubt Tyler will post back next working day.

I am unable to obtain reports for those CrashIDs at the moment. Can you check them again on your computer please, are they prefixed with bp- ? if not it means they did not get submitted and you should try clicking on them again.

If they are correct maybe it is just a delay with the database..

Question owner

Here are the new crash report IDs:

  • bp-821d2f40-ffba-43a3-a384-09e4b2130111
  • bp-9238c030-65d7-4064-8720-3704a2130111
  • bp-96fb57f4-44a5-45c1-8f62-b81ad2130111
  • bp-0ca512d7-c4df-48c9-9dd7-ad00f2130111
  • bp-2e745f64-1b3b-4fe8-9727-76cbe2130111

It seems that none of the crash reports I've been sending have actually arrived at the database for some time...

jkroll 0 solutions 3 answers

There's an error in my third and fifth crash reports listed above. should be:

BE1D9C56-8AF8-4FBF-A206-4C00F5F15BFE

84F5BB57-34D6-4244-B941-D6CF6EB75F51

jkroll 0 solutions 3 answers

And all of these show up as not registered, probably still in the queue.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8021 answers

Yakuzakitty,

Sorry, Not something I know much about,so I will leave it to Tyler to give detailed advice.

Meanwhile I note you appear to have plugs and extensions active so I would suggest you try in Safe Mode and with all plugins disabled, and if it still crashes post a couple of the new crash IDs.

I would not suggest you try the Firefox Reset just yet as that does cause some information loss: that will remove open tabs, extensions and some preferences.


For forum cross referencing all five Crash Reports same signature e.g.

Modified by John99

Question owner

One of those crashes happened in safe mode anyway, which I tried after browsing the forums.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8021 answers

Please also disable or uninstall all plugins.

If you are getting startup crashes and decide to try uininstalling and reinstalling please


P.S. do these crashes only happen when you use Facebook ?

Modified by John99

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96780 answers

This looks like a plugin related crash.
Since plugins are not affected by Safe mode then this seems to confirm this.

So you will have to check for issues caused by plugins.

moboid 0 solutions 1 answers

Helpful Reply

Same thing happening here since yesterday (and already tried Safe mode, blacklisting scripts, etc... still happening). One time I got an unresponsive script dialog, but the other 20+ times I didn't.

05fa09e9-8842-48ed-93fc-07980348d8c6  1/13/132:55 PM
9aa4be40-4be3-4871-b466-f196e1835544  1/13/13 2:53 PM
9d90c8ab-c240-4411-aca3-0c3b6a3cf778  1/13/13 2:52 PM
107f21ac-a7e0-41c6-9d20-30c07c411312  1/13/13 2:52 PM
ae47896b-feb2-40f8-a29e-70b0e9830565  1/13/13 2:45 PM

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
10754 solutions 96780 answers

Hi moboid

Unfortunately the crash reports in your reply haven't been send.

Do you have crash reports with a "bp-" prefix that were submitted and that show a crashing thread?

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

redcell23 0 solutions 1 answers

Found a fix! It's the chat feature causing the issue. Open Safari and go to the advanced setting on your FB chat. Make certain that is is turned COMPLETELY off, not just halfway off. Then return to FB in Firefox and it will work perfectly.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8021 answers

redcell23, did you get crashes in Firefox and submit Crash Reports ? If so could you post a couple of your Crash IDs please. Will be interesting to see if it is the same crash signature.