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Firefox crashes when going on Facebook.

Posted

I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

James-Carey 0 solutions 4 answers

From what have gathered it is a java issue (for people that can update java 7 works). As most of us with the issue have OSX 10.6.8 we cant update, and java have no plans of ever making it available. this is their explanation "The Java Runtime depends on the availability of an Application programming interface (API). Some of the API were added in Mac OS X 10.7.3. Apple has no plans to make those API available on older versions of the Mac OS. ".

Regards James

(chrome and safari are working fine)

Modified by James-Carey

smeds128 0 solutions 2 answers

Still happening here on OS X 10.8.2 even after update to Java 7 Update 11. No issues with Chrome or Safari.

Modified by Noah_SUMO

Noah_SUMO
  • Moderator
50 solutions 303 answers

Walkier, I have a idea. Do you use Java at all for anything when you browse? Games or work related websites where it might be needed? If not, I suggest just disabling Java altogether.

I never use Java and haven't needed it in years. So I've always kept it disabled. In my mind, what the hell is Facebook doing behind the scenes where it needs to use the Java plugin? It doesn't need to be using it.

Most people never run into applications on the internet that require the Java plugin. It was necessary back in the day for file sharing applications like LimeWire, Vuze (Bittorent client), etc. The Adobe Creative Suite also requires Java to be installed for some of the features to work (Illustrator needs it, Photoshop doesn't).

Also you can check out this article:
gigaom.com/2012/09/06/quick-tip-do-you-need-java-on-your-mac/

To disable the Java plugin:
Go to Tools > Add-ons then click on Plugins.
Click on the Java plugin, then click the Disable button.
Restart Firefox and see if Facebook still crashes.

This will only disable Java from loading inside Firefox. It doesn't disable it system wide.

Modified by Noah_SUMO

Question owner

Okay. I use CS but I don't really need it on Firefox I guess.

Modified by Walkier

Question owner

Emm...I disabled Java but its still freezing.

James-Carey 0 solutions 4 answers

Facebook is working now for me? No idea how, it is, not complaining though?

Question owner

Yeah, me too. It suddenly works now but I have no idea how.

Modified by Walkier

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Facebook was working on this issue on their side, so this looks like they've fixed it :)

James-Carey 0 solutions 4 answers

Is it just me or is it happening again?

Ligor 0 solutions 2 answers

James-Carey, It's happening again for me as well. It stopped for a day or so, but it's back to freezing. I guess we'll have to wait it out and see if Facebook and Mozilla and come together and make everything work again.

James-Carey 0 solutions 4 answers

Working again for me? no idea whats going on

Question owner

Its working but lagging.

michinoku 0 solutions 3 answers

I'm still having this issue, even disabling Java. I've checked for all updates manually and tried deleting the cookies.qlite files as suggested in another thread with the same problem. REALLY frustrating to have to open another browser to check facebook.

iH85CH001 0 solutions 4 answers

Ok... I found a temporarily fix... go to facebook.com, then click the (X) button in the bar to make the page stop loading. it should only be half loaded... if firefox locks up, you waited too long. Click on your name in the corner. Then when that loads, click home, next to your name!!!!! There is your news feed! Hope this works... It worked for me. Enjoy!!!

Question owner

Its definitely not stable.

Modified by Walkier

Question owner

Somehow I made a duplicate of this question. Heres the other forum: https://support.mozilla.org/en-US/questions/946537?esab=a&s=&r=1&as=s

Question owner

Yep, its freezing again.

michinoku 0 solutions 3 answers

Yeah this temporary fix didn't work for me either. I wish Mozilla support could just put some notification about it so I didn't have to keep stalking forums to try and get an answer here.

Sporin 0 solutions 3 answers

I've had to go back to using Chrome, which is not my preference, but I manage a number of facebook business pages and I just can't have this happening.

Fix this Firefox! Please.

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Hey everyone, we hopefully have a solution for you here! Please update your Firefox to 18.0.2, which contains a patch to fix this crashyness :)

Update Firefox to the latest version

We are sorry for the trouble this was and that it took a while to fix, but please download this latest update. If there are still issues with Facebook please let me know.