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cannot open some sites.When try to open,then show this message "Sorry, we could not handle your previous request. Please refresh to try again." how to fix it ,

Posted

cannot open some website,when try , then show this message"Sorry, we could not handle your previous request. Please refresh to try again." How to fix it?

Chosen solution

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Default Plug-in
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • nptrademanager
  • Next Generation Java Plug-in 11.0.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Winamp Application Detector
  • Unity Player 3.4.1f5
  • Foxit Reader Plug-In For Firefox and Netscape
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Ganymede Technologies
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Version 0.8.6i, copyright 1996-2007 The VideoLAN Teamhttp://www.videolan.org/
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Chosen Solution

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

I have not SAFE MODE in my version (mozilla 12.0)I clear all my cookies and history,and still can`t open these sites.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Helpful Reply

Try to update to the latest Firefox 17.0.x version.

  • Help > About Firefox

See:

The Firefox 12.0 version that you currently run is no longer supported with security updates


You can create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Also make sure that your security software isn't blocking cookies or otherwise interfering.

Question owner

the problem is solve.Maybe some bug in the website.