X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Spurious pop-up "Browser settings change" each time I launch Firefox. Causes navigation problems.

Posted

unfortunately I cannot paste a screen capture so I have to describe it: When I launch Firefox /17.01) a pup-up opens in the bottom right of the screen. It cannot be closed by its own [X] icon. Title: "Browser settings change" An unknown change was detected on your browser's search settings. Options: ° keep my current serttings ° I am aware of rthis change and approve it There is a [Yes] button. No matter what I do, this box does not go away with normal user gestures. It remains open when I close the main window, and I cannot open a new Firefox window as long as it's there. I can close the pop-up from the taskbar only (or from task manager of course).

Chosen solution

There were non-specific answers in at least three of those threads; caused by a Firefox add-on, which most users failed to identify once their problem was fixed.

Use the Firefox SafeMode, and then Troubleshoot your add-ons to locate the culprit.
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

BTW, there hasn't been a Google Toobar add-on which was compatible with Firefox since Firefox 5.0 a year and a half ago. So, that is where you should start troubleshooting.

Read this answer in context 3

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Garmin Communicator Plug-In 4.0.4.0
  • iTunes Detector Plug-in
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • GEPlugin
  • 4.1.10329.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • Plugin for Wacom tablets.
  • Wacom Dynamic Link Library
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Nom
Firefox
Version
17.0.1
Agent utilisateur
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Extensions:
Babylon1.2.0trueffxtlbr@babylon.comBrowser Companion Helper1.0.5truebbrs_002@blabbers.comGarmin Communicator4.0.4true{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}Browsing Protection2.0.0 build 11633falselitmus-ff@f-secure.comHP Smart Web Printing4.51falsesmartwebprinting@hp.comSkype extension5.3.0.7550false{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}Toolbar YouGoo1.04.4falsetoolbar@yougoo.fr

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24398 answers

See this search of past forum threads related to "Browser settings change".

Question owner

What I saw was just lots of people having the same problem; but no solution. The problem first appeared about a week ago, after my partner had enabled the Google toolbar.

the-edmeister
  • Top 10 Contributor
  • Moderator
3195 solutions 24398 answers

Chosen Solution

There were non-specific answers in at least three of those threads; caused by a Firefox add-on, which most users failed to identify once their problem was fixed.

Use the Firefox SafeMode, and then Troubleshoot your add-ons to locate the culprit.
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

BTW, there hasn't been a Google Toobar add-on which was compatible with Firefox since Firefox 5.0 a year and a half ago. So, that is where you should start troubleshooting.

Question owner

I understand the Google add-on was the problem. I have uninstalled Firefox and installed the latest version (18)

pasmitie2 0 solutions 1 answers

I had the same problem resently, after firefox auto update successfully, when ever I started firefox the pop up window would appear. How I got rid of it was to start firefox in safemode (help>restart with addons disabled) this will prompt you to start in safemode. While in safemode go to tools>add ons and in the add on window to extensions. This will give you a list of all installed add ons, some have buttons to enable/disable or remove others dont, firefox will say which ones are incompatible, you can enable each one by one to see which caused the problem. My own incompatibilty was skype click to call which came with a skype update so if you use skype and recently got a skype update, that might be your problem. The updated version was firefox 19 which was installed 2/19/13.

Modified by pasmitie2

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96731 answers

Do you have the SearchSettings.exe program running on your computer?

You can use the MSConfig program or the Autoruns utility to see which software and services get started.

bugrit 0 solutions 3 answers

Helpful Reply

I have a similar/related problem with a red pop up that appears in Windows 7 from time to time. Unlike the OP's pop up, mine responds to the window close 'X' button by going away for a time.

It looks a bit like it might be something to do with Flash but it lacks any of Adobe's customary identification. In fact it doesn't identify itself in any way, it just wants my permission to update an unidentified toolbar and some browser settings and my agreement to an unspecified licence / terms and conditions

Here's a screen shot of the mystery box

(There is no sign of SearchSettings,exe anywhere on my system.)

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96731 answers

Is this in a Firefox browser window?

bugrit 0 solutions 3 answers

Helpful Reply

No, it's a standalone that pops up just above the Windows system tray.

Coincidentally, I'm updating Oracle Java right now and the Oracle theme looks a bit like the red one in the problem pop up window. Could they be connected, I wonder?