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Clicking on a new tab used to open a blank page, now it opens SweetIM; how do I fix this?

Posted

I used to be able to open a new tab and it would show a blank page, but now it shows a site called SweetIM that I didn't set as the site to be opened when I open a new tab.

I used to be able to open a new tab and it would show a blank page, but now it shows a site called SweetIM that I didn't set as the site to be opened when I open a new tab.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • 3DVIA player(5.0.0.20). For more information, visit the 3DVIA player web site.
  • 4.1.10329.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Troubleshooting Information
This page contains technical information that might be useful when you're
trying to solve a problem. If you are looking for answers to common questions
about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Convert Youtube To Mp3 online1.2.2truejid0-qBB0wixmNVoreBWKhZ5A9ak1jo8@jetpackStylish1.3.1true{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}Tube Enhancer Plus1.4truefirefoxaddon@youtubeenhancer.comYouTube mp31.0.4trueinfo@youtube-mp3.orgYoutube to mp3 converter - AudioThief.com2.0.0true{B2CEA309-6B58-4B8C-9D0D-6E65D88F6603}Youtube Watch In Sidebar1.5true{bac96ae2-1515-4b15-906f-f13a9f682c83}Norton Toolbar2013.2.2.3false{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}Norton Vulnerability Protection11.1.1.5 - 3false{BBDA0591-3099-440a-AA10-41764D9DB4DB}SmartPrintButton1.0falsequickprint@hp.com
Important Modified Preferences
Name
Value
accessibility.blockautorefreshtruebrowser.cache.disk.capacity358400browser.cache.disk.smart_size.first_runfalsebrowser.cache.disk.smart_size.use_old_maxfalsebrowser.cache.disk.smart_size_cached_value358400browser.places.smartBookmarksVersion4browser.startup.homepagehttp://www.google.com/browser.startup.homepage_override.buildID20121128204232browser.startup.homepage_override.mstone17.0.1extensions.lastAppVersion17.0.1gfx.direct3d.prefer_10_1truekeyword.URLhttp://search.sweetim.com/search.asp?barid={9B1215FB-55FB-11E2-A97E-D4BED9E6BFD6}&src=2&crg=3.1010000.10005&q=network.cookie.prefsMigratedtrueplaces.database.lastMaintenance1356554634places.history.expiration.transient_current_max_pages104181privacy.cpd.sessionsfalseprivacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpan0security.warn_viewing_mixedfalse
Graphics
Adapter DescriptionIntel(R) HD Graphics FamilyVendor ID0x8086Device ID0x0102Adapter RAMUnknownAdapter Driversigdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32Driver Version8.15.10.2598Driver Date12-15-2011Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7601.17789)ClearType ParametersClearType parameters not foundWebGL RendererGoogle Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)GPU Accelerated Windows1/1 Direct3D 10
AzureCanvasBackenddirect2dAzureFallbackCanvasBackendcairoAzureContentBackenddirect2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum versionVersion in useNSPR4.9.24.9.2NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

AliceWyman
  • Moderator
194 solutions 2258 answers

First, try the suggestions here: Remove a toolbar that has taken over your Firefox search or home page.

If that doesn't help then I suggest that you visit a reputable forum specializing in malware removal instead of trying to follow instructions on various Internet sites that may run you into trouble. See Troubleshoot Firefox issues caused by malware for some recommendations.

First, try the suggestions here: [[Remove a toolbar that has taken over your Firefox search or home page]]. If that doesn't help then I suggest that you visit a reputable forum specializing in malware removal instead of trying to follow instructions on various Internet sites that may run you into trouble. See [[Troubleshoot Firefox issues caused by malware]] for some recommendations.

Modified by AliceWyman