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Trying to create a Mozilla Persona account, but I'm not receiving the confirm credentials e-mail after three tries. Help?

Posted

I'm trying to create a persona account for: (Email removed by mod) but when I try to sign up after I've entered my e-mail and new password, I do not receive my confirmation e-mail (after repeated attempts).

I'm trying to create a persona account for: (Email removed by mod) but when I try to sign up after I've entered my e-mail and new password, I do not receive my confirmation e-mail (after repeated attempts).

Modified by Tyler Downer

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Version 2.8.8.6978
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Amazon MP3 Downloader Plugin 1.0.17
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • WebEx64 General Plugin Container Version 202

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Tyler Downer
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1218 solutions 7977 answers

First, you need to update to Firefox 17.0.1. Then go to http://www.mozilla.org/en-US/persona/ and use the "try it out link" to sign up for a persona account

First, you need to update to Firefox 17.0.1. Then go to http://www.mozilla.org/en-US/persona/ and use the "try it out link" to sign up for a persona account

Question owner

Thank you for your response. Still not having any success.

  • I've updated Firefox to 17.0.1 version
  • I navigate to the url you suggested, and do not see any "try it out" out link (screenshot attached). I do see a link beneath "Try it Yourself" which takes me to OpenPhoto. The only account I can create there seems to be an OpenPhoto account.

Am I looking in the wrong place?

Thank you for your response. Still not having any success. * I've updated Firefox to 17.0.1 version * I navigate to the url you suggested, and do not see any "try it out" out link (screenshot attached). I do see a link beneath "Try it Yourself" which takes me to OpenPhoto. The only account I can create there seems to be an OpenPhoto account. Am I looking in the wrong place?
Tyler Downer
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  • Administrator
  • Moderator
1218 solutions 7977 answers

Try it Yourself is what I meant, sorry. If you create an account on OpenPhoto, you've created a Mozilla Persona account.

Try it Yourself is what I meant, sorry. If you create an account on OpenPhoto, you've created a Mozilla Persona account.

Question owner

The only way to open a Persona Account is to provide credit card info? That is definitely not something we'll be able to use because several of our students do not have credit cards.

The only way to open a Persona Account is to provide credit card info? That is definitely not something we'll be able to use because several of our students do not have credit cards.
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers

You are totally in the wrong place. Go to https://login.persona.org/, if you try to login with your email and password, can you?

You are totally in the wrong place. Go to https://login.persona.org/, if you try to login with your email and password, can you?

Question owner

The original url you gave me was: http://www.mozilla.org/en-US/persona/ which is in the first screenshot I provided. If I am in the totally wrong place, it is because that is where I was recommended to go.

I cannot login with my email and password, for as I stated in the beginning, I'm not receiving the confirmation email message that validates my email address in order to create a Persona account.

The original url you gave me was: http://www.mozilla.org/en-US/persona/ which is in the first screenshot I provided. If I am in the totally wrong place, it is because that is where I was recommended to go. I cannot login with my email and password, for as I stated in the beginning, I'm not receiving the confirmation email message that validates my email address in order to create a Persona account.
Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1218 solutions 7977 answers

Try to check your spam filter, it's most likely sitting there

Try to check your spam filter, it's most likely sitting there

Question owner

I have checked my spam filter numerous times. I have refreshed my inbox numerous times.

I have checked my spam filter numerous times. I have refreshed my inbox numerous times.
cor-el
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12269 solutions 113635 answers
See also https://support.mozilla.org/kb/what-is-persona-and-how-does-it-work

Question owner

It isn't in the spam filter, which I have checked multiple times.

Is this the extent of Mozilla's technical support for acquiring a Persona account? Are there no other troubleshooting recommendations that can allow us to save our student's projects on Popcorn Maker (which was the whole reason for creating a Persona account)?

It isn't in the spam filter, which I have checked multiple times. Is this the extent of Mozilla's technical support for acquiring a Persona account? Are there no other troubleshooting recommendations that can allow us to save our student's projects on Popcorn Maker (which was the whole reason for creating a Persona account)?