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Trying to create a Mozilla Persona account, but I'm not receiving the confirm credentials e-mail after three tries. Help?

Posted

I'm trying to create a persona account for: (Email removed by mod) but when I try to sign up after I've entered my e-mail and new password, I do not receive my confirmation e-mail (after repeated attempts).

Modified by Tyler Downer

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • iPhoto6
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Version 2.8.8.6978
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Amazon MP3 Downloader Plugin 1.0.17
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • WebEx64 General Plugin Container Version 202

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

First, you need to update to Firefox 17.0.1. Then go to http://www.mozilla.org/en-US/persona/ and use the "try it out link" to sign up for a persona account

Question owner

Thank you for your response. Still not having any success.

  • I've updated Firefox to 17.0.1 version
  • I navigate to the url you suggested, and do not see any "try it out" out link (screenshot attached). I do see a link beneath "Try it Yourself" which takes me to OpenPhoto. The only account I can create there seems to be an OpenPhoto account.

Am I looking in the wrong place?

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Try it Yourself is what I meant, sorry. If you create an account on OpenPhoto, you've created a Mozilla Persona account.

Question owner

The only way to open a Persona Account is to provide credit card info? That is definitely not something we'll be able to use because several of our students do not have credit cards.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

You are totally in the wrong place. Go to https://login.persona.org/, if you try to login with your email and password, can you?

Question owner

The original url you gave me was: http://www.mozilla.org/en-US/persona/ which is in the first screenshot I provided. If I am in the totally wrong place, it is because that is where I was recommended to go.

I cannot login with my email and password, for as I stated in the beginning, I'm not receiving the confirmation email message that validates my email address in order to create a Persona account.

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6634 answers

Try to check your spam filter, it's most likely sitting there

Question owner

I have checked my spam filter numerous times. I have refreshed my inbox numerous times.

cor-el
  • Top 10 Contributor
  • Moderator
10740 solutions 96657 answers

See also https://support.mozilla.org/kb/what-is-persona-and-how-does-it-work

Question owner

It isn't in the spam filter, which I have checked multiple times.

Is this the extent of Mozilla's technical support for acquiring a Persona account? Are there no other troubleshooting recommendations that can allow us to save our student's projects on Popcorn Maker (which was the whole reason for creating a Persona account)?