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Gmail message text box does not show up when I click on message to read it. Text will appear quoted if I click in Reply box.

Posted

When I open Gmail, I get the usual list of messages. When I click on a message to read it, everything appears as usual except the box with the message text in it. To see that text, I have to click in the Reply box, and then I'll see the original message text quoted.

This is true on three different Gmail accounts. I've not changed any Gmail settings. I have enabled and disabled various extensions and User Styles that affect Gmail, and turned off Greasemonkey, without effect.

Yesterday I did update Java 7 update 10, but Gmail was still working after that. I did install several new extensions at that time, but I tried disabling them and restarting, and the problem persisted.

Please help. Thanks.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.10.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.5 r502
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Google Update
  • Foxit Reader Plug-In For Firefox and Netscape
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • Winamp Application Detector
  • 5.1.10411.0
  • GEPlugin
  • 6.0.12.448
  • Office Plugin for Netscape Navigator
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

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Firefox
Version
17.0.1
User Agent
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Show Folder
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0
places.database.lastMaintenance
1356725482
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1310108799
print.print_printer
CutePDF Writer
print.printer_CutePDF_Writer.print_bgcolor
false
print.printer_CutePDF_Writer.print_bgimages
false
print.printer_CutePDF_Writer.print_command
print.printer_CutePDF_Writer.print_downloadfonts
false
print.printer_CutePDF_Writer.print_edge_bottom
0
print.printer_CutePDF_Writer.print_edge_left
0
print.printer_CutePDF_Writer.print_edge_right
0
print.printer_CutePDF_Writer.print_edge_top
0
print.printer_CutePDF_Writer.print_evenpages
true
print.printer_CutePDF_Writer.print_footercenter
print.printer_CutePDF_Writer.print_footerleft
&PT
print.printer_CutePDF_Writer.print_footerright
&D
print.printer_CutePDF_Writer.print_headercenter
&U
print.printer_CutePDF_Writer.print_headerleft
print.printer_CutePDF_Writer.print_headerright
print.printer_CutePDF_Writer.print_in_color
true
print.printer_CutePDF_Writer.print_margin_bottom
0.5
print.printer_CutePDF_Writer.print_margin_left
0.5
print.printer_CutePDF_Writer.print_margin_right
0.5
print.printer_CutePDF_Writer.print_margin_top
0.5
print.printer_CutePDF_Writer.print_oddpages
true
print.printer_CutePDF_Writer.print_orientation
0
print.printer_CutePDF_Writer.print_page_delay
50
print.printer_CutePDF_Writer.print_pagedelay
500
print.printer_CutePDF_Writer.print_paper_data
1
print.printer_CutePDF_Writer.print_paper_height
11.00
print.printer_CutePDF_Writer.print_paper_size_type
0
print.printer_CutePDF_Writer.print_paper_size_unit
0
print.printer_CutePDF_Writer.print_paper_width
8.50
print.printer_CutePDF_Writer.print_reversed
false
print.printer_CutePDF_Writer.print_scaling
1.00
print.printer_CutePDF_Writer.print_shrink_to_fit
true
print.printer_CutePDF_Writer.print_to_file
false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom
0
print.printer_CutePDF_Writer.print_unwriteable_margin_left
0
print.printer_CutePDF_Writer.print_unwriteable_margin_right
0
print.printer_CutePDF_Writer.print_unwriteable_margin_top
0
print.printer_HP_Photosmart_C3100_series.print_bgcolor
false
print.printer_HP_Photosmart_C3100_series.print_bgimages
false
print.printer_HP_Photosmart_C3100_series.print_command
print.printer_HP_Photosmart_C3100_series.print_downloadfonts
false
print.printer_HP_Photosmart_C3100_series.print_edge_bottom
0
print.printer_HP_Photosmart_C3100_series.print_edge_left
0
print.printer_HP_Photosmart_C3100_series.print_edge_right
0
print.printer_HP_Photosmart_C3100_series.print_edge_top
0
print.printer_HP_Photosmart_C3100_series.print_evenpages
true
print.printer_HP_Photosmart_C3100_series.print_footercenter
print.printer_HP_Photosmart_C3100_series.print_footerleft
&PT
print.printer_HP_Photosmart_C3100_series.print_footerright
&D
print.printer_HP_Photosmart_C3100_series.print_headercenter
&U
print.printer_HP_Photosmart_C3100_series.print_headerleft
print.printer_HP_Photosmart_C3100_series.print_headerright
print.printer_HP_Photosmart_C3100_series.print_in_color
true
print.printer_HP_Photosmart_C3100_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_left
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_right
0.5
print.printer_HP_Photosmart_C3100_series.print_margin_top
0.5
print.printer_HP_Photosmart_C3100_series.print_oddpages
true
print.printer_HP_Photosmart_C3100_series.print_orientation
0
print.printer_HP_Photosmart_C3100_series.print_page_delay
50
print.printer_HP_Photosmart_C3100_series.print_pagedelay
500
print.printer_HP_Photosmart_C3100_series.print_paper_data
1
print.printer_HP_Photosmart_C3100_series.print_paper_height
11.00
print.printer_HP_Photosmart_C3100_series.print_paper_size_type
0
print.printer_HP_Photosmart_C3100_series.print_paper_size_unit
0
print.printer_HP_Photosmart_C3100_series.print_paper_width
8.50
print.printer_HP_Photosmart_C3100_series.print_reversed
false
print.printer_HP_Photosmart_C3100_series.print_scaling
1.00
print.printer_HP_Photosmart_C3100_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_C3100_series.print_to_file
false
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_C3100_series.print_unwriteable_margin_top
0
security.default_personal_cert
Select Automatically
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
Intel(R) HD Graphics
Vendor ID
0x8086
Device ID
0x0102
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
9.17.10.2867
Driver Date
9-26-2012
Direct2D Enabled
false
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
0
AzureCanvasBackend
cairo
AzureFallbackCanvasBackend
none
AzureContentBackend
none
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

Thanks for the reply, cor-el.

______________________________________

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

   Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" 

______________________________________

The Advanced tab shows a blank screen. No tabs, nothing. This has happened in the past with other FFox versions, but I don't remember how I restored Advanced contents.

I've cleared the applicable cookies.

Will try Safe Mode next.

Question owner

Hi again cor-el,

Following your instructions (taking a couple of hours to clear the cache, clear applicable cookies and selectively turn extensions on and off) seems to have cured the problem.

The culprit seems to have been the Stylish extension or one of the User Scripts that it activated (no idea which one of the 20 or so enabled).

What a relief. Thanks for your help!

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

You're welcome