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Re-syncing a computer after a crash

Posted

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced.

I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on

I just can't get the new machine to re-sync

Help

Lyle

I had synced my new computer with my old computer and had no problems. My new computer crashed and I had to clear my H on the new machine. When I tried to re-sync the new computer again, it will not work. when I set up the sync on the new machine, it generates the sync code, I go to sync on the old machine and put in the sync code, it just goes back to the set up sync, pair devices screen and nothing is synced. I tried to look up my recovery key, but when I go to the sync tab, I don't have a Manage Account tab to click on I just can't get the new machine to re-sync Help Lyle

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12918 solutions 118463 answers

Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.
Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code that is provided by the device (computer) that you want to pair on the computer that has a working Sync setup.

Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible.

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)
Both devices need to be online at the same time if you want to pair a device with the (3x4) 12-character code.<br /> Sync needs to be set up and working on at least one (desktop) computer, so you can enter the 12-character code that is provided by the device (computer) that you want to pair on the computer that has a working Sync setup. Enter all details like the account name (email address) and password and the 26-character Sync key manually to connect to an existing sync account instead of using the 12-character code to pair a device if pairing isn't possible. # open "Tools > Options > Sync" or "Firefox > Set Up Sync" # click "Set Up Firefox Sync" to go to "Firefox Sync Setup" # click "I Have an Account" : Connect # click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key) * https://support.mozilla.org/kb/share-bookmarks-tabs-and-more-your-other-computers#w_what-if-im-not-near-my-first-computer * https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account#w_where-can-i-find-my-recovery-key