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cannot access symantec sites

  • 6 replies
  • 1 has this problem
  • 140 views
  • Last reply by keithinoz

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I use Aurora 19.0a2 (2012-12-21). I cannot use liveupdate to update my Symantec antivirus. I can connect to symantec.com but not liveupdate.symantecliveupdate.com Liveupdate.symantec.com akamai.net I get back an error message saying cannot find the ip address.

Using the same program on my wireless laptop with Aurora 18.0 I have no problems

Any suggestions

Chosen solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

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All Replies (6)

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Does LiveUpdate use the browser, or does it connect directly (using the Windows connectivity components)? I'd be surprised if it uses Firefox...

Can you connect to those domains using IE?

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Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:

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Chosen Solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

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Yesterday I couldn't connect to either of the three sites. Today I can connect (with and without the SHIFT KEY) to both the liveupdate sites but not akamai.net.

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I am also taking to Symantec support forum. I didn't think the problem was Firefox but I thought I'd ask.