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cannot access symantec sites

Posted

I use Aurora 19.0a2 (2012-12-21). I cannot use liveupdate to update my Symantec antivirus. I can connect to symantec.com but not liveupdate.symantecliveupdate.com Liveupdate.symantec.com akamai.net I get back an error message saying cannot find the ip address.

Using the same program on my wireless laptop with Aurora 18.0 I have no problems

Any suggestions

I use Aurora 19.0a2 (2012-12-21). I cannot use liveupdate to update my Symantec antivirus. I can connect to symantec.com but not liveupdate.symantecliveupdate.com Liveupdate.symantec.com akamai.net I get back an error message saying cannot find the ip address. Using the same program on my wireless laptop with Aurora 18.0 I have no problems Any suggestions

Chosen solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.5 r502
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • iTunes Detector Plug-in
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.10.2.10212
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • np-mswmp
  • Gaaiho Doc Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • 5.1.10411.0
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.0.198
  • GEPlugin
  • NPWLPG
  • Office Live Update v1.5
  • Windows Activation Technologies Plugin for Mozilla
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Logitech Harmony Remote Plugin
  • Office Authorization plug-in for NPAPI browsers
  • CSI Plugin Mozilla Component

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20121221 Firefox/19.0

More Information

Application Basics
Name
Firefox
Version
19.0a2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20121221 Firefox/19.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DownloadHelper
4.9.12
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Dragon NaturallySpeaking Rich Internet Application Support
1.0.0.6
true
jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack
Easy YouTube Video Downloader
6.5
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
PDF Converter
8
true
nuance@pdf8
Test Pilot
1.2.2
true
testpilot@labs.mozilla.com
uTorrentControl_v2
10.10.27.6
true
{7473b6bd-4691-4744-a82b-7854eb3d70b6}
PC Sync 2 Synchronisation Extension
1.0.0.736
false
bkmrksync@nokia.com
RealPlayer Browser Record Plugin
15.0.0
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Symantec IPS
3.2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.sessionstore.max_resumed_crashes
100
browser.startup.homepage
http://www.google.com.au/ig
browser.startup.homepage_override.buildID
20121221042018
browser.startup.homepage_override.mstone
19.0a2
browser.tabs.warnOnClose
false
dom.max_chrome_script_run_time
0
dom.mozApps.used
true
extensions.lastAppVersion
19.0a2
gfx.direct3d.checkDX10
true
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1356067538
places.history.expiration.transient_current_max_pages
104858
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.csp.debug
true
security.csp.enable
false
security.warn_viewing_mixed
false
user.js Preferences
Your profile folder contains a
user.js file, which includes preferences that were not created by Aurora.
Graphics
Adapter Description
NVIDIA GeForce GT 220
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
1024
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
Device ID
0x0a20
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
Driver Date
12-3-2012
Driver Version
9.18.13.1070
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 220 )
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4 Beta
4.9.4 Beta
NSS
3.14.0.1 Basic ECC
3.14.0.1 Basic ECC
NSSSMIME
3.14.0.1 Basic ECC
3.14.0.1 Basic ECC
NSSSSL
3.14.0.1 Basic ECC
3.14.0.1 Basic ECC
NSSUTIL
3.14.0.1
3.14.0.1

jscher2000
  • Top 10 Contributor
8785 solutions 71851 answers

Helpful Reply

Does LiveUpdate use the browser, or does it connect directly (using the Windows connectivity components)? I'd be surprised if it uses Firefox...

Can you connect to those domains using IE?

Does LiveUpdate use the browser, or does it connect directly (using the Windows connectivity components)? I'd be surprised if it uses Firefox... Can you connect to those domains using IE?
iamjayakumars 492 solutions 5972 answers

Helpful Reply

Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Please reload the webpage while bypassing the cache using '''one''' of the following steps: *Hold down the ''Shift'' key and click the ''Reload'' button with the left mouse key. OR *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) *Press ''Command'' + ''Shift'' + ''R'' (Mac) See if this helps solve the issues you had and please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158896 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes See also: *http://kb.mozillazine.org/Error_loading_websites

Chosen Solution

The HTTPS setting is "I want to use the proxy server specified by my client browser (default).

No, I cannot connect using IE8.

The HTTPS setting is "I want to use the proxy server specified by my client browser (default). No, I cannot connect using IE8.

Question owner

Yesterday I couldn't connect to either of the three sites. Today I can connect (with and without the SHIFT KEY) to both the liveupdate sites but not akamai.net.

Yesterday I couldn't connect to either of the three sites. Today I can connect (with and without the SHIFT KEY) to both the liveupdate sites but not akamai.net.

Question owner

I am also taking to Symantec support forum. I didn't think the problem was Firefox but I thought I'd ask.

I am also taking to Symantec support forum. I didn't think the problem was Firefox but I thought I'd ask.