Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tried everything to remove Claro-Search! It keeps returning when restarting browser! What do i do? help!

  • 3 replies
  • 158 have this problem
  • Last reply by neiljadman

more options

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back.

What I've tried: Adware Cleaner Malware bytes Restarting in safe mode going to about:config and typing in claro-search then clicking reset to the search results. Troubleshooting information and resetting Firefox Going to the Profile folder under troubleshooting information and deleting the chromeappsstore.sqlite file

Does anyone have other suggestions as to what i should do?

All Replies (3)

more options

See also

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

The fastest way I could find is to manually edit the registry key.

  1. On the Windows start button, search programs and files for"regedit" and open it
  2. Under "edit" select find and in the dialogue box that opens type "claro" and click find next
  3. regedit will now find the firstregistry key the contains the letter sequence "claro" - do check that the sequence is not just some small part of a longer word but I found 5 or 6 entries related to ClaroLTD...delete the entry and confirm
  4. Hit F3 and regedit will find the next entry - repeat until all claro entries have been deleted.
  5. close regedit

Normal service should resume...