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Salon.com social media links (e.g., Twitter) do not work

Posted

Salon.com social media links (e.g., Twitter) do not work in Firefox 17.0.1 on Windows 7 (with all add-ons disabled). Counts are blank and links do not work. (They do work in Chrome and Internet Explorer.) Example: http://www.salon.com/2012/12/14/the_nra_is_the_enabler_of_mass_murderers/

Chosen solution

This problem seems to be fixed by Firefox 18. :)

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.2
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • GEPlugin
  • 5.1.10411.0
  • Version 2.8.7.6830
  • Google Talk Plugin Video Accelerator version:0.1.44.15

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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false
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Adobe Acrobat - Create PDF
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web2pdfextension@web2pdf.adobedotcom
Advertising Cookie Opt-out
1.5
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optout@google.com
Chrome View
0.2.2
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chromeview@systemantics.net
Clippings
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{91aa5abe-9de4-4347-b7b5-322c38dd9271}
Context Search
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Copy Pure Text
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fireform
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fireform@mozilla.org
FireFTP
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goo.gl lite
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goo.gl_lite@matthew.flaschen.gatech.edu
Google Analytics Opt-out Browser Add-on
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Google/Yandex search link fix
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jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack
IE View
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MP4 Downloader
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PhotoME Extension
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browser.cache.disk.capacity
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browser.cache.disk.smart_size.enabled
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browser.places.smartBookmarksVersion
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browser.search.useDBForOrder
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browser.startup.homepage
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browser.startup.homepage_override.buildID
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browser.startup.homepage_override.mstone
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browser.tabs.warnOnClose
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extensions.lastAppVersion
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font.internaluseonly.changed
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general.autoScroll
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network.cookie.prefsMigrated
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places.database.lastMaintenance
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places.history.expiration.transient_optimal_database_size
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plugin.disable_full_page_plugin_for_types
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privacy.cpd.downloads
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privacy.cpd.formdata
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privacy.cpd.history
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privacy.sanitize.timeSpan
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security.warn_viewing_mixed
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Graphics
Adapter Description
Intel(R) HD Graphics 3000
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version
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Driver Date
8-21-2012
Direct2D Enabled
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DirectWrite Enabled
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ClearType Parameters
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WebGL Renderer
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GPU Accelerated Windows
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AzureCanvasBackend
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AzureFallbackCanvasBackend
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AzureContentBackend
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JavaScript
Incremental GC
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Accessibility
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Prevent Accessibility
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Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
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NSS
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NSS Util
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Michalis 18 solutions 193 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Question owner

Thank you for the suggestion, but that did not fix the problem.

Question owner

Here's a screen shot.

Michalis 18 solutions 193 answers

Do you have any ad block addon installed?

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Modified by Michalis

Question owner

I opened Firefox in my Guest account, and it exhibited the same problem. I then Reset that Firefox, and that likewise didn't fix the problem. Are you saying you can't actually reproduce the problem, or are you just sending me basic articles?

Helpful Reply

MORE INFO: I'm an IT professional, and my system is clean and stable. The antivirus is Microsoft Security Essentials. I don't have AVG or Ghostery or any other 3rd party apps that block JavaScript.

As a next step, I backed up my profile, and then Reset Firefox. That did not solve the problem.

Next, I uninstalled Firefox, removed all traces, and then re-installed 17.0.1 with fresh profile. Testing website <http://www.salon.com/2012/12/18/obama_will_back_feinsteins_bill_to_reinstate_assault_weapons_ban/> I first got a failure, and then success when I reloaded the page with the reload icon. I continued to get inconsistent results, sometimes success, sometimes failure.

Next I clean installed 3.6.28, and found that it does work reliably.

So I worked forward: 4.0.1, 5.0.1, 6.0.2, 7.0.1, 8.0.1 all do work reliably. But starting with 9.0.1 (then 10.0.2, 11.0), it does not work reliably.

So something must have changed in Firefox between 8.0.1 and 9.0.1 that makes sharing on Salon.com not work reliably.

Hope that helps.

zilla-irksome-profilerenew 1 solutions 11 answers

have you tried the site in safe mode?

http://kb.mozillazine.org/Safe_mode

Question owner

have you tried the site in safe mode? http://kb.mozillazine.org/Safe_mode

Thank you for the suggestion, but Safe Mode does not solve the problem.

cor-el
  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Helpful Reply

The counts and the Register and Sign in buttons aren't working for me either, so it looks that some JavaScript isn't working in current Firefox versions.

Chosen Solution

This problem seems to be fixed by Firefox 18. :)

NightSky7 0 solutions 1 answers

I have this problem as well, but also with Firefox 18 :(