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New Tab/blank page keeps appearing. Won't go to my bookmarks, etc. Re-loaded newer version, restarted, still won't work.

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We've tried deleting the old Firefox, loaded Firefox 17, restarted, enabled in options, changed the home page, etc. Tried all the usual suspects and still just get a blank page. When I try and go to my bookmarks, the "New Tab" says conecting for a quick second and goes right back to "new tab". We can't go anywhere or see anything other than a blank page.

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!