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Cannot change Never remember history and save passwords is greyed out

Posted

New PC running windows 8 and firefox 17.

I don't seem to be able to save my passwords or otehr website data. Under privacy setting it keeps defaulting to "never remember history" and under security the remember passwords button is greyed out. I've been using firefox for years and never had a problem like this - please help as I dont want to use a different browser

Chosen solution

Thanks both - I undertook a reset of firefox which seems to have cured the problem. I'll mark as closed so people can also try the reset as a solution if they also experience the same problem

regards

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • iTunes Detector Plug-in
  • Amazon MP3 Downloader Plugin 1.0.17
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2051 solutions 8919 answers

hello mjwaberdeen, do you use norton security software? it might be interfering here... http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2013-Norton-Toolbar-Unselects-Firefox-Remember-Passwords/td-p/836598

Question owner

No I dont. Only got the machine yesterday. Was playing about with the mail app (in windows 8) and it seemed to suggest using https on all connections , but I assumed that was related to this hotmail account settings only to access the microsoft windows 8 apps etc. Is there a way to see if this has an impact. If I go to a normal website it doesnt have https in front of address so not sure if this is an issue. I havent installed any antivirus yet other than the windows defender with the OS.

cor-el
  • Top 10 Contributor
  • Moderator
10781 solutions 97024 answers

What happens if you select "Use custom settings for history" and try to remove the check mark on "Always use private browsing mode" ?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

If you do not keep changes after a restart then see:

Chosen Solution

Thanks both - I undertook a reset of firefox which seems to have cured the problem. I'll mark as closed so people can also try the reset as a solution if they also experience the same problem

regards