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Firefox 17 update. Nothing works anymore.

Posted

I updated to Firefox 17 in hopes that youtube videos would stop just randomly freezing or skipping. But instead, it just added a much, MUCH more frustrating problem.

Nothing works anymore, not the homepage button, not the refresh button, not the back button no the forward button NOTHING.

All of the favorites, you know, the things you drag into the bar just below the URL bar? Yeah, none of those work anymore either. I click on them, and nothing happens, it doesn't seem to even register that I clicked it, I just click it and nothing. Absolutely no response from firefox.

Anyone have any clue as to whats causing this? Because this is the single most frustrating thing that has ever happened to me that involves fire fox.

I updated to Firefox 17 in hopes that youtube videos would stop just randomly freezing or skipping. But instead, it just added a much, MUCH more frustrating problem. Nothing works anymore, not the homepage button, not the refresh button, not the back button no the forward button NOTHING. All of the favorites, you know, the things you drag into the bar just below the URL bar? Yeah, none of those work anymore either. I click on them, and nothing happens, it doesn't seem to even register that I clicked it, I just click it and nothing. Absolutely no response from firefox. Anyone have any clue as to whats causing this? Because this is the single most frustrating thing that has ever happened to me that involves fire fox.

Additional System Details

Installed Plug-ins

  • Default Plug-in
  • 0.3
  • Shockwave Flash 11.5 r502
  • 1.140.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Nexon Game Controller
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • 0.70.4
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.2.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Personas
1.6.2
true
personas@christopher.beard
Session Manager
0.7.9.1
true
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Tab Utilities Lite
1.1.5
true
tabutilslite@ithinc.cn
Tab Utilities
1.2
false
tabutils@ithinc.cn
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
browser.tabs.loadBookmarksInBackground
true
browser.tabs.loadDivertedInBackground
true
extensions.lastAppVersion
17.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353684114
places.history.expiration.transient_current_max_pages
93410
places.history.expiration.transient_optimal_database_size
150263234
places.last_vacuum
1299074935
print.print_printer
Send To OneNote 2010
print.printer_Send_To_OneNote_2010.print_bgcolor
false
print.printer_Send_To_OneNote_2010.print_bgimages
false
print.printer_Send_To_OneNote_2010.print_command
print.printer_Send_To_OneNote_2010.print_downloadfonts
false
print.printer_Send_To_OneNote_2010.print_edge_bottom
0
print.printer_Send_To_OneNote_2010.print_edge_left
0
print.printer_Send_To_OneNote_2010.print_edge_right
0
print.printer_Send_To_OneNote_2010.print_edge_top
0
print.printer_Send_To_OneNote_2010.print_evenpages
true
print.printer_Send_To_OneNote_2010.print_footercenter
print.printer_Send_To_OneNote_2010.print_footerleft
&PT
print.printer_Send_To_OneNote_2010.print_footerright
&D
print.printer_Send_To_OneNote_2010.print_headercenter
print.printer_Send_To_OneNote_2010.print_headerleft
&T
print.printer_Send_To_OneNote_2010.print_headerright
&U
print.printer_Send_To_OneNote_2010.print_in_color
true
print.printer_Send_To_OneNote_2010.print_margin_bottom
0.5
print.printer_Send_To_OneNote_2010.print_margin_left
0.5
print.printer_Send_To_OneNote_2010.print_margin_right
0.5
print.printer_Send_To_OneNote_2010.print_margin_top
0.5
print.printer_Send_To_OneNote_2010.print_oddpages
true
print.printer_Send_To_OneNote_2010.print_orientation
0
print.printer_Send_To_OneNote_2010.print_page_delay
50
print.printer_Send_To_OneNote_2010.print_pagedelay
500
print.printer_Send_To_OneNote_2010.print_paper_data
1
print.printer_Send_To_OneNote_2010.print_paper_height
11.00
print.printer_Send_To_OneNote_2010.print_paper_size_type
0
print.printer_Send_To_OneNote_2010.print_paper_size_unit
0
print.printer_Send_To_OneNote_2010.print_paper_width
8.50
print.printer_Send_To_OneNote_2010.print_reversed
false
print.printer_Send_To_OneNote_2010.print_scaling
1.00
print.printer_Send_To_OneNote_2010.print_shrink_to_fit
true
print.printer_Send_To_OneNote_2010.print_to_file
false
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_bottom
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_left
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_right
0
print.printer_Send_To_OneNote_2010.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 560 SE
Vendor ID
0x10de
Device ID
0x1208
Adapter RAM
1023
Adapter Drivers
nvd3dum nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 SE) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23509 answers

Helpful Reply

hello ShadeCrenshaw, the Tab Utilities addon isn't compatible with firefox 17 at the moment, please disable it in Firefox > Addons > Extensions until there is a new version available.

regarding the problems with flash - you could try downgrading to flash 10.3 & see if this cures the problem (it would also be interesting to know which antivirus/firewall/other security relevant software is running on your pc).

hello ShadeCrenshaw, the Tab Utilities addon isn't compatible with firefox 17 at the moment, please disable it in Firefox > Addons > Extensions until there is a new version available. regarding the problems with flash - you could try [https://support.mozilla.org/en-US/kb/flash-113-crashes#w_solution-2-downgrade-to-flash-10-3 downgrading to flash 10.3] & see if this cures the problem (it would also be interesting to know which antivirus/firewall/other security relevant software is running on your pc).

Modified by Noah_SUMO