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Flash crashing since Flash update to 11.5 and Firefox update to 17.

Posted

About 4 days ago, Adobe Flash Player updated to 11.5 and started crashing multiple times a day. So when Firefox updated to 17 today, I immediately uninstalled Firefox and reinstalled the new versions in hope that the problems would be fixed. When that wasn't the case, I followed all the steps for Flash 11.3 and nothing has worked. This is only happening in Firefox. Flash works fine in Google Chrome and in Internet Explorer. My school's primary requirement is that I use Firefox with Flash to do my schoolwork. This is an issue if I have to restart Firefox multiple times during my session. 25% of all Flash crashes also crash Firefox. I need help soon.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.5 r502
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • 4.1.10329.0
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0

More Information

Application Basics
Name
Firefox
Version
17.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
AVG Security Toolbar
13.2.0.5
false
avg@toolbar
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage
https://www.facebook.com/
browser.startup.homepage_override.buildID
20121119183901
browser.startup.homepage_override.mstone
17.0
extensions.lastAppVersion
17.0
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353164253
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 430
Vendor ID
0x10de
Device ID
0x0de1
Adapter RAM
2047
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
9.18.13.697
Driver Date
10-2-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
GPU Accelerated Windows
1/1 Direct3D 10
AzureCanvasBackend
direct2d
AzureFallbackCanvasBackend
cairo
AzureContentBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Question owner

The problem seems to be caused by Firefox's Protection Mode. I think I have a fix, but I'm hesitant to post it at the moment. I want to give it a day or two to see if there are any other problems. But if anyone is that desperate for a fix, Google "Disable Firefox Protection Mode" and that will give you instructions on how to do it. WARNING: This is only recommended for experienced computer users. You will be manipulating sensitive system files.

crazycappy 0 solutions 34 answers

Has anybody figured out how to fix Adobe Flash 11.5 with Firefox 17? Every site I go to, flash crashes. I'm trying to get some games played on pchgames.com and can't because flash is crashing MORE NOW than ever before. I even tried to submit a couple of screen shots but they're not being accepted.

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
crazycappy 0 solutions 34 answers

None of those things worked. I even changed an integer in the program of Flash and nothing has helped. Still crashing like a son of a bitch.

crazycappy 0 solutions 34 answers

Sorry, don't read Arabic. Or whatever language that is.

SilverWolf0 1 solutions 7 answers

I have this same problem and at one point was loading flash player plugin twice in processes. It loads 2 as normal. I was loading 4. What it does now is it seems to work normally then suddenly it is going wild using 100% of the CPU and locking everything up so i have 2 exit using task master and end the plugin process. which ends FF . Also has caused at least 3 cases of blue screen. The problem seems 2 be in the way the plugin handles flash player input and other CPU activity at the same time. Like it lost its' braking power and just floor the flash player content to the CPU.

thanks SilverWolf

crazycappy 0 solutions 34 answers

Looks like NOBODY has ANY real solutions as to why Adobe Flash 11.5 keeps crashing like a son of a bitch.

crazycappy 0 solutions 34 answers

Helpful Reply

Has ANYBODY been able to contact Adobe and tell them that the latest version of Flash Players is ****** and to come up with a different version?

Edited for language. See Forum rules and guidelines. aw

Modified by AliceWyman

LadyT_TNT 0 solutions 5 answers

Helpful Reply

Does anyone know if this would work? I've never done anything like it so I'm a little apprehensive.

"You can disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in:

   (Windows 32bit) C:\Windows\System32\Macromed\Flash 
   (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash 

For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop"

crazycappy 0 solutions 34 answers

I tried that. I would get a message saying "You don't have the authorization to make the change." Yet Flash player still crashes like an S.O.B.!!

cor-el
  • Top 10 Contributor
  • Moderator
10742 solutions 96657 answers

You will have to copy the file to another folder and make the changes there and copy the file back or run the editor as Administrator via the right-click context menu.

crazycappy 0 solutions 34 answers

I tried to upload a screen shot of the problem, but I get an "ERROR UPLOADING IMAGE!! Invalid or no image receive.

Here is the problem I get trying to input Protected Mode=0.

"Cannot create the C:\Windows\System32\Macromed\Flash\mms.cfg

Make sure that the path and file name are correct."

Any other suggestions?

FalseTetrabyte 0 solutions 2 answers

The answer is still the same - the "path and file name are correct" problem is because it is a protected system folder. Copy the file outside of the folder, edit it, SAVE it on the desktop, then copy the file back into the protected system folder.

I just tried it here on Windows 7 Enterprise - works fine. As for the fix itself... trying it out right now...

FalseTetrabyte 0 solutions 2 answers

Dammit Jim! The minute I hit enter after typing "www.youtube.com" into my address bar, the browser locks (though it never says "Not responding") but I can't click any buttons or menus, and after about 15-30 seconds it FINALLY loads the page.

Flat install of Firefox - no addons, hardware acceleration disabled, no sync, everything I can do to get it as close to "basic" as possible - even Flash Player is set to no hardware acceleration. This is BS! I'm tired of these frequent updates. Who exactly is Mozilla serving by having more updates than Microsoft in the middle of a security crisis?

Modified by FalseTetrabyte

crazycappy 0 solutions 34 answers

Well which folder should I save it to? I had it saved in notepad after saving it to the desktop. Microsoft word?

LadyT_TNT 0 solutions 5 answers

Hi--

I switched over to Seamonkey and took a look at the Error Console. It showed something about pop-ups. On a hunch, I disabled the pop-up blocker from my security system and now youtube plays... on all the browsers (IE, Firefox and Seamonkey)

I have no idea if this will help anyone here.... just wanted to state was worked for me.

Question owner

You mean to tell me we can't use a pop-up blocker any more? That has to be fixed. I refuse to except that I have to deal with the chance on running into a website that decides it wants to freeze my computer by bombarding me with pop-up. I don't like Chrome, but at this point, I may have no choice. Firefox has turned into shit over the last year.

LadyT_TNT 0 solutions 5 answers

I have no idea. It might be my security system that decided to be difficult (free download from my provider). Even though I turned the blocker off, I haven't gotten any pop-ups yet.... Who knows what the issue really is. Try disabling it and see if it's a "fix" that works for you to begin with. Making this change fixed my problem over 3 browsers... so it might be a Flash issue or a Total Defense issue and nothing to do with Firefox...

Modified by LadyT_TNT

crazycappy 0 solutions 34 answers

Well what the hell is Seamonkey and how does it help with Flash Player crashing?

Modified by crazycappy

crazycappy 0 solutions 34 answers

DOES ANYBODY HAVE ANY REAL SOLUTIONS IN GETTING FLASH PLAYER TO STOP CRASHING OTHER THAN CHANGING THE PROTECTION MODE BECAUSE ... *Moderator Edit*

Modified by Matt_G