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Since you started updating to Mozilla 14's and higher I have been experiecing crashes that have no rhyme or reason

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  • Last reply by tfinniii

tfinniii
tfinniii
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without any rhyme or reason since Mozilla 14 and higher updates I get not responding , but very few times do I get crashes ,running msn7 64 . Sometimes I shut down firefox and it clears from screen ,but is still running in background and I have to use task manager to shut down. Everything is up to date. This is a pain because having to re-enter id's and passwords every-time.

without any rhyme or reason since Mozilla 14 and higher updates I get not responding , but very few times do I get crashes ,running msn7 64 . Sometimes I shut down firefox and it clears from screen ,but is still running in background and I have to use task manager to shut down. Everything is up to date. This is a pain because having to re-enter id's and passwords every-time.

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user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

See also:

tfinniii
tfinniii Question owner
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bp-66acfde0-3a56-472a-be01-ae5532121105 

also when it stops responding it uses 25% of CPU and goes over 500,000K