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Adobe cannot show documents in my Firefox Browser version 16.0.2


For the last few months I have not been able to open and print my bank statements. I have updated both Firefox and Adobe. When I click the bank's statements link, it opens a new window, but the window is empty, and I get an Adobe box that says "Adobe Reader cannot show documents in this browser. We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat. To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details."

Additional System Details

This happened

A few times a week

This started when...

about 4 months ago

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Office Live Update v1.0
  • iPhoto6


  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

  • Top 25 Contributor
617 solutions 4263 answers

Hello udvardy, it is true, see PDF files are blank and can't be downloaded on Mac

View PDF files in Firefox without downloading them

try the excellent Schubert|it PDF Browser Plugin (it is only for mac)

thank you