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Randomly Not Responding after Adobe released Flash version 11.4

Posted

It started on Friday, my Firefox has been non stop having issues of going into non-responding phase of about average 1-2mins then clears up or longer. Usually on a site using flash, I check my Task Manager and find 2 Flash 11.4 operations running with Firefox. It hangs too even when saving files or closing/switching to new tabs, so I don't think its all the new flash fault or not. Also randomly opens a tab in a new page at time when the freeze ends.

It's getting really annoying doing this all day.

It started on Friday, my Firefox has been non stop having issues of going into non-responding phase of about average 1-2mins then clears up or longer. Usually on a site using flash, I check my Task Manager and find 2 Flash 11.4 operations running with Firefox. It hangs too even when saving files or closing/switching to new tabs, so I don't think its all the new flash fault or not. Also randomly opens a tab in a new page at time when the freeze ends. It's getting really annoying doing this all day.

Chosen solution

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • 1.132.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • 0.70.4
  • EA Battlefield Heroes Updater
  • Office Plugin for Netscape Navigator
  • Shockwave Flash 9.0 r45

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Open Task Manager and end process and restart session, you may last between 10 seconds to 5mins before freezing again.

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

hello KodyYoung, what kind of security software are you using? please make sure that it isn't blocking or sandboxing plugin-container.exe or adobe's flashplayerplugin_11_4*.exe which are used to run flash content.

hello KodyYoung, what kind of security software are you using? please make sure that it isn't blocking or sandboxing plugin-container.exe or adobe's flashplayerplugin_11_4*.exe which are used to run flash content.
detsi 1 solutions 15 answers

Chosen Solution

This problem may be related to this link: https://support.mozilla.org/en-US/questions/939402

This problem may be related to this link: https://support.mozilla.org/en-US/questions/939402
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

hello detsi, yes it sounds similar - what security program(s) are you running on your system?

hello detsi, yes it sounds similar - what security program(s) are you running on your system?
detsi 1 solutions 15 answers

Hi, I use MSE real time with MBAM as back up. Windows firewall, Secunia, Trusteer and WOT.

Hi, I use MSE real time with MBAM as back up. Windows firewall, Secunia, Trusteer and WOT.
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23423 answers

old versions of trusteer rapport are known to cause problems with flash/firefox. please make sure, that you're updated to the latest version:

http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

old versions of trusteer rapport are known to cause problems with flash/firefox. please make sure, that you're updated to the latest version: http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

Modified by philipp

detsi 1 solutions 15 answers

Thanks for the info', madperson. I have updated Secunia so fingers crossed. I will advise on the outcome.

Thanks for the info', madperson. I have updated Secunia so fingers crossed. I will advise on the outcome.
detsi 1 solutions 15 answers

Be it coincidence or not but the freezing has stopped. I forwarded the information regarding Rapport to another thread (https://support.mozilla.org/en-US/questions/939402) and it seems to have been met with some success. So, thanks, once again, madperson.

Be it coincidence or not but the freezing has stopped. I forwarded the information regarding Rapport to another thread (https://support.mozilla.org/en-US/questions/939402) and it seems to have been met with some success. So, thanks, once again, madperson.
TrusteerSupport 3 solutions 14 answers

Hi KodyYoung, feel free to contact our 24/7 free technical support team at: http://www.trusteer.com/support/report-problem In case the problem you are experiencing is related to Rapport we would be glad to be of assistance.

Hi KodyYoung, feel free to contact our 24/7 free technical support team at: http://www.trusteer.com/support/report-problem In case the problem you are experiencing is related to Rapport we would be glad to be of assistance.