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Multiple downloads and installs of Shockwave Flash 11.4 r402 and I still get the "vulnerable" update now message

Posted

I'm running Windows 7-64 bit. Over the last 30 days or so, every time I check my plugins, I get the message that Shockwave Flash is vulnerable and that I need to update now to 11.4 r402.

I have downloaded and installed at least a dozen times. I close Firefox to install, and when I restart and/or reboot, I still get the message that Flash is vulnerable. GETTING OLD!

I've followed all the troubleshooting suggestions - I've completely uninstalled Flash and done the full re-install - same non-results.

Flash crashes repeatedly daily - obviously it has a problem, but I can't figure out how to fix it. I really don't want to switch to IE (UGH!)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.10411.0
  • NPWLPG
  • HP Product Detection Plugin
  • GEPlugin
  • HP Active Check Plugin
  • Garmin Communicator Plug-In 3.0.1.0
  • BlackBerry WebSL Browser Plug-In
  • AlternaTIFF v2.0.1
  • Picasa plugin
  • ActiveTouch General Plugin Container Version 105
  • Coupon Print Activator
  • Office Live Update v1.5
  • ScorchPlugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • npmnqmp 989898989877
  • Office Authorization plug-in for NPAPI browsers
  • NPTURNMED
  • DjVu Plug-In(external version 6.1.4.2013)
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Helpful Reply

I take it there IS no fix, since I have not had a reply, and 19 others indicate they have the same problem.

There is new information on the "vulnerable" message today, and that doesn't work either.

REALLY REALLY REALLY TIRED OF THIS!

Modified by DannieB

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

See http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Question owner

How does looking at the find version page help? I know what version I have and I know that it won't update!

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

If that page confirms that you have the latest version of the Flash plugin then you can ignore the plugin check page.

Question owner

What part of "I've followed all the troubleshooting suggestions - I've completely uninstalled Flash and done the full re-install - same non-results" was unclear? I've made multiple trips to the Find a Version page. I know what version I am running and I know it does not update.

I'm running Flash 11.4.402.278 and NOTHING I do will update it to *.287. I always get the automated message that it successfully installed, but a return to the check plug-ins page still shows that annoying red vulnerable button.

cor-el
  • Top 10 Contributor
  • Moderator
10755 solutions 96800 answers

If updating doesn't work then uninstall Flash and install the latest Flash player version.

Question owner

I don't mean to be rude, but did you even bother to read what I wrote before you spouted the usual?

"I've followed all the troubleshooting suggestions - I've completely uninstalled Flash and done the full re-install - same non-results. "

Helpful Reply

For the 22 other people who have indicated they have the same problem and for all the others who probably have the problem -

I went to the Adobe forum and asked the same question. The answer was not spot-on, but it was close enough to allow me to FINALLY update.

The answer was: "Check C:\Windows\system32\Macromed\Flash; you may have two NPSWF...dll files in there. Simply restart Windows, and the old one will be gone."

Well, I have Windows 7 64 so, of course, checking the system32 version was not valid. But, I checked the SysWOW64 version of the same file, and DID find 2 versions of the *.dll file. Rebooted and I FINALLY am on *.287.

Now - I regret to report that Flash is still crashing, so not everything is fixed, but at least I am no longer on a "vulnerable" version.

The curious issue - my system has been rebooted MANY times in the intervening time, so why did it not update before? And why is there no "you must reboot" message, either from Adobe or from Firefox?

Modified by DannieB