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Firefox freezes for a short second while scrolling.

Posted

Okay. I am going to do my best to explain this and the steps I have tried unsuccessfully to resolve it.

During normal use (Even without any addons at all) after a short time, 5-10 minutes, sometimes quicker my Firefox stutters for a second, my mouse stops during the stutter and then it unfreezes. Once this starts happening, it happens VERY frequently, like every other second, when I am scrolling up and down a page is when it is most noticable, the mouse cursor stops while firefox is "Frozen" and it resumes after a short second.

Things I have tried: I have completely removed firefox from my system, most registry entries, all folders related to it, deleted and I have tried a fresh new install. That seemed to have helped for a second but after a few minutes of browsing the symptoms return.

I have determined it is not addon related, as I have started fresh and didn't install any on my last reset attempt, it was having the same problem with or without addons

I have attempted that sessionstore.js fix, increasing the interval, disabling it completely, that didn't seem to help either.

This does not happen on Chrome, it is only firefox that does it. It doesn't even matter if it is a website, if I scroll up and down on the troubleshoot page in firefox it still stutters while scrolling.

I have tried everything that I know to do, and I can not fix it myself. Please, if you can help I would appreciate it.

Chosen solution

I fixed this problem. The problem was my Ipod being plugged into the computer. Every time the ipod was plugged in, firefox stuttered and lagged as stated. I noticed when I had my ipod unplugged for a while to use another usb device, firefox was fixed, I thought it was the update that week that fixed it. Couple days later I plugged my Ipod back in, problem returned. But, ever since I started charging my ipod elsewhere, the problem has disappeared. So, anyone still having this problem, check to see if you have an ipod, iphone, or another usb storage device plugged in.

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

Several days ago, no apparent cause of it, I haven't installed anything new to cause it.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.79 Safari/537.4

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep
7.0.1466
false
wrc@avast.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
757760
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.warnOnClose
false
extensions.lastAppVersion
15.0.1
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d9
3
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
AMD Radeon HD 6800 Series
Vendor ID
0x1002
Device ID
0x6738
Adapter RAM
1024
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.982.0.0
Driver Date
7-27-2012
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (6.1.7600.16385)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6800 Series) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
0. Blocked for your graphics driver version.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96760 answers

If there is a problem with scrolling on web pages then try to disable smooth scrolling.

  • Tools > Options > Advanced > General: Browsing: "Use smooth scrolling"

Try to disable hardware acceleration in Firefox.

Question owner

I am sorry, I forgot to mention that I tried both of those things. It didn't help in the slightest. I also tried scrolling with the bar and it didn't help.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96760 answers

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

Chosen Solution

I fixed this problem. The problem was my Ipod being plugged into the computer. Every time the ipod was plugged in, firefox stuttered and lagged as stated. I noticed when I had my ipod unplugged for a while to use another usb device, firefox was fixed, I thought it was the update that week that fixed it. Couple days later I plugged my Ipod back in, problem returned. But, ever since I started charging my ipod elsewhere, the problem has disappeared. So, anyone still having this problem, check to see if you have an ipod, iphone, or another usb storage device plugged in.