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Secure Connection Failed

Posted

An error occurred during a connection to login.live.com.

Peer's certificate has an invalid signature.

(Error code: sec_error_bad_signature)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
An error occurred during a connection to login.live.com. Peer's certificate has an invalid signature. (Error code: sec_error_bad_signature) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Chosen solution

Which security software (firewall, anti-virus) do you have?

Some security software intercept secure connections and send their own certificate.

Some examples are ESET and Bitdefender.

  • ESET setup -> advanced setup -> extend web and email tree -> SSL
  • SSL protocol: Do not scan SSL protocol
  • BitDefender -> Privacy settings -> disable Scan SSL

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Read this answer in context 1

Additional System Details

Sites Affected

http://www.hotmail.com

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Google Update
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RockMelt Update
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2
  • Picasa plugin
  • 5.1.10411.0
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

jscher2000
  • Top 10 Contributor
8893 solutions 72765 answers

I don't recall seeing that one before.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove your live.com cookies (save any pending work first) using either of these:

  • While viewing a page on live.com, right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

I don't recall seeing that one before. When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Bypass Firefox's Cache Use Ctrl+Shift+r to reload the page fresh from the server. (You also can clear Firefox's cache completely using: orange Firefox button ''or'' Tools menu > Options > Advanced On the Network mini-tab > Cached Web Content : "Clear Now") (2) Remove your live.com cookies (save any pending work first) using either of these: * While viewing a page on live.com, right-click and choose View Page Info > Security > "View Cookies" * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies" Then try reloading the page. Does that help?

Question owner

I already tried everything, nothing works and it's not just hotmail, it's any secure website

I already tried everything, nothing works and it's not just hotmail, it's any secure website
jscher2000
  • Top 10 Contributor
8893 solutions 72765 answers

Helpful Reply

Okay, that paints a very different picture.

(1) Can you check that your connection is not going through a proxy?

orange Firefox button or classic Tools menu > Options > Advanced > Network > "Settings" button > No Proxy

(2) Have you checked for malware? These two free tools are highly regarded for supplemental scans:

Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free

SUPERAntiSpyware : http://www.superantispyware.com/

(3) Did you try Firefox's Reset feature? More information: Refresh Firefox - reset add-ons and settings.

Okay, that paints a very different picture. (1) Can you check that your connection is not going through a proxy? orange Firefox button ''or'' classic Tools menu > Options > Advanced > Network > "Settings" button > No Proxy (2) Have you checked for malware? These two free tools are highly regarded for supplemental scans: Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free SUPERAntiSpyware : http://www.superantispyware.com/ (3) Did you try Firefox's Reset feature? More information: [[Reset Firefox – easily fix most problems]].
jscher2000
  • Top 10 Contributor
8893 solutions 72765 answers

Helpful Reply

Sorry, I forgot to mention, if you have SSL problems on all sites, it often indicates that your system clock is not set correctly. If you rely on a time server to keep your system clock correct, it might have glitched.

Sorry, I forgot to mention, if you have SSL problems on all sites, it often indicates that your system clock is not set correctly. If you rely on a time server to keep your system clock correct, it might have glitched.

Question owner

I told you i tried everything, I already looked up that problem and tried everything and that's why I posted that question

I told you i tried everything, I already looked up that problem and tried everything and that's why I posted that question
cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Chosen Solution

Which security software (firewall, anti-virus) do you have?

Some security software intercept secure connections and send their own certificate.

Some examples are ESET and Bitdefender.

  • ESET setup -> advanced setup -> extend web and email tree -> SSL
  • SSL protocol: Do not scan SSL protocol
  • BitDefender -> Privacy settings -> disable Scan SSL

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer.

You can see more Details like intermediate certificates that are used in the Details pane.

Which security software (firewall, anti-virus) do you have? Some security software intercept secure connections and send their own certificate. Some examples are ESET and Bitdefender. *ESET setup -> advanced setup -> extend web and email tree -> SSL *SSL protocol: Do not scan SSL protocol *BitDefender -> Privacy settings -> disable Scan SSL ---- You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates. *Click the link at the bottom of the error page: "I Understand the Risks" Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate". *Click the "View..." button and inspect the certificate and check who is the issuer. You can see more Details like intermediate certificates that are used in the Details pane.