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Need to get a view where I see the webpage as presented by sender.

Posted

Some we pages [e.g., ConstantContact] only show as black and white with occasional blue. Thy have graphics and colors. How do I get their and other websites readable graphics and colors?

Some we pages [e.g., ConstantContact] only show as black and white with occasional blue. Thy have graphics and colors. How do I get their and other websites readable graphics and colors?

Additional System Details

Installed Plug-ins

  • Google Update
  • npsitesafety
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.2"
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • Office Live Update v1.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

jscher2000
  • Top 10 Contributor
8695 solutions 71071 answers

I'm not sure I fully understand your question. If the problem is that image you know should be there are not showing, have you tried the steps in this article: Fix problems that cause images to not show.

I'm not sure I fully understand your question. If the problem is that image you know should be there are not showing, have you tried the steps in this article: [[Fix problems that cause images to not show]].

Question owner

Solved some of the problem [colors principally]. But some of the website text portions in banners and drop downs are so dark to black that I can't read.

Solved some of the problem [colors principally]. But some of the website text portions in banners and drop downs are so dark to black that I can't read.
jscher2000
  • Top 10 Contributor
8695 solutions 71071 answers

Could you provide a link and indicate where you see the problem?

Some menus are rendered using Flash. Have you noticed any issues with Flash media?

In case it's relevant, Firefox does not always work well with WIndows' "High Contrast" themes. However, regular Aero and Basic themes should work.

Could you provide a link and indicate where you see the problem? Some menus are rendered using Flash. Have you noticed any issues with Flash media? In case it's relevant, Firefox does not always work well with WIndows' "High Contrast" themes. However, regular Aero and Basic themes should work.

Question owner

Just found a pretty good example. Try www.celebritycruises.com

Just found a pretty good example. Try www.celebritycruises.com
cor-el
  • Top 10 Contributor
  • Moderator
17478 solutions 157951 answers

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings. *Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above" *https://support.mozilla.org/kb/Options+window+-+Content+panel *http://kb.mozillazine.org/Website_colors_are_wrong *http://kb.mozillazine.org/Websites_look_wrong Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

Make sure that you allow pages to choose their colors [did so] and that you haven't enabled High Contrast in the Accessibility settings.[where is this?]

Make sure that you allow pages to choose their colors [did so] and that you haven't enabled High Contrast in the Accessibility settings.[where is this?]
cor-el
  • Top 10 Contributor
  • Moderator
17478 solutions 157951 answers

See the linked article for the accessibility setting in Windows and check the color setting for Firefox in "Firefox or Tools > Options > Content > Colors"

See:

See the linked article for the accessibility setting in Windows and check the color setting for Firefox in "Firefox or Tools > Options > Content > Colors" See: *http://kb.mozillazine.org/Website_colors_are_wrong

Question owner

https://www4.citizensbankonline.com/efs/servlet/efs/default.jsp . This is a good example.
cor-el
  • Top 10 Contributor
  • Moderator
17478 solutions 157951 answers

Can you attach a screenshot of how you see that page?

Use a compressed image type like PNG or JPG to save the screenshot.

Can you attach a screenshot of how you see that page? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Use a compressed image type like PNG or JPG to save the screenshot.

Question owner

Using Windows 7. Any idea how I would save a scrrenshot is you requested?

Using Windows 7. Any idea how I would save a scrrenshot is you requested?
cor-el
  • Top 10 Contributor
  • Moderator
17478 solutions 157951 answers

In Windows you can use the snipping tool or use Alt+PrintScreen to copy the active window to the clipboard.

In Windows you can use the snipping tool or use Alt+PrintScreen to copy the active window to the clipboard. *http://en.wikipedia.org/wiki/Snipping_Tool *http://en.wikipedia.org/wiki/Screenshot

Question owner

I've snipped OK. How do I get it into a reply?'

I've snipped OK. How do I get it into a reply?'

Question owner

It's now a .png on desktop.

It's now a .png on desktop.
jscher2000
  • Top 10 Contributor
8695 solutions 71071 answers

Below the text box you should see an "attach" control to upload the image with your reply.

Edit: Actually, it was renamed "Add images" instead of Attach.

Below the text box you should see an "attach" control to upload the image with your reply. Edit: Actually, it was renamed "Add images" instead of Attach.

Modified by jscher2000

Question owner

Image is below. Note how unreadable top bars are . s o o o dark t black.

And thanks for educating the ignorant.

Image is below. Note how unreadable top bars are . s o o o dark t black. And thanks for educating the ignorant.
cor-el
  • Top 10 Contributor
  • Moderator
17478 solutions 157951 answers

That bar should have white colors and not black as your screenshot shows.

Do you have any extensions that can change the page colors?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
That bar should have white colors and not black as your screenshot shows. Do you have any extensions that can change the page colors? Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do not click the Reset button on the Safe mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
jscher2000
  • Top 10 Contributor
8695 solutions 71071 answers

I can't view that particular page, but based on the home page, the text on those buttons should be pale, nearly white. (See attached.)

In case Firefox has a corrupted version of the style sheet in the cache, try bypassing it using Ctrl+Shift+r to reload the page fresh from the server. Any difference?

If that doesn't help, and noticing that the layout doesn't seem quite right either, I wonder whether some other setting or rule is altering the standard layout.

I can't view that particular page, but based on the home page, the text on those buttons should be pale, nearly white. (See attached.) In case Firefox has a corrupted version of the style sheet in the cache, try bypassing it using Ctrl+Shift+r to reload the page fresh from the server. Any difference? If that doesn't help, and noticing that the layout doesn't seem quite right either, I wonder whether some other setting or rule is altering the standard layout.

Question owner

Will try. With mouse right clicks I only get momentary drop downs then gone -- no time to click anything. Any ideas about that? And how do I start Firefox in "safe mode"?

Will try. With mouse right clicks I only get momentary drop downs then gone -- no time to click anything. Any ideas about that? And how do I start Firefox in "safe mode"?

Question owner

Ctrl shift r give only momentary relief. Kinda like the drop down right click problem above?

Ctrl shift r give only momentary relief. Kinda like the drop down right click problem above?
jscher2000
  • Top 10 Contributor
8695 solutions 71071 answers

To restart in Safe Mode, you can use the item on the Help menu:

Help > Restart with add-ons disabled

or you can hold the Shift key when starting Firefox. (Only works if all Firefox windows are closed first...)

To restart in Safe Mode, you can use the item on the Help menu: Help > Restart with add-ons disabled or you can hold the Shift key when starting Firefox. (Only works if all Firefox windows are closed first...)