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Firefox stops responding while loading a specific website

Posted

Whenever I open firefox and immediately try to load the website http://www.espncricinfo.com/ , firefox stops responding. But if I try to load this site after browsing some other sites, the problem seems to resolve automatically. The website loads without any problem in Chrome or IE. I encountered this problem first with firefox 14 and with firefox 15, the problem persists.

Additional System Details

Sites Affected

http://www.espncricinfo.com/

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • VLC media player Web Plugin 2.0.2
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • 4.1.10329.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.4
true
adblockpopups@jessehakanen.net
Element Hiding Helper for Adblock Plus
1.2.3
true
elemhidehelper@adblockplus.org
FEBE
7.0.3.5
true
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}
Flagfox
4.2.1
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
IDM CC
7.3.28
true
mozilla_cc@internetdownloadmanager.com
KillJasmin
2.4
true
killjasmin@pierros14.com
SkipScreen
0.6.4
true
SkipScreen@SkipScreen
Tile Tabs
7.1
true
tiletabs@DW-dev
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
browser.tabs.onTop
false
extensions.lastAppVersion
15.0.1
font.language.group
x-beng
font.name.monospace.x-beng
Siyam Rupali
font.name.sans-serif.x-beng
Siyam Rupali
font.name.serif.x-beng
Siyam Rupali
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347638744
places.history.expiration.transient_current_max_pages
51967
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2291
Driver Date
1-27-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

ideato
  • Top 25 Contributor
616 solutions 4260 answers

Hi Sarfin_Ony

Try from Firefox button > History menu > select Clear Recent History.... > In the Time Range to clear: drop-down select Everything > Click the arrow next to Details > Select both Cookies and Cache > Click Clear Now.


thank you

Question owner

Hi ideato,

Thanks for your reply. I've tried that but still the result is same. I've encountered this problem with fresh windows and firefox installation

ideato
  • Top 25 Contributor
616 solutions 4260 answers

Start Firefox in Safe Mode and check it again to see if one of the your extensions or hardware acceleration is the problem.

Do not click the Reset button. If the problem does not happen in Safe Mode see : Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems


thanks again

Pazzer 0 solutions 2 answers

Not actually a reply but I have a similar problem in that Firefox stops responding when I try to open a particular web site and I then have to close it before starting again. It is then OK on all other websites I use but this particular one fails each time. The problem did occur when I installed V18 but then did not appear when I installed V19 until the last week or so. It has not gone away with V19.0.2. IE has no problem with the web site. Not very satisfactory at all.