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Earthlink WebMail dead in Firefox after FlashPlayer update, rolling it back did not fix it

Posted

On 9/5/12 Adobe Flash player installed and ruined my computer. The main attack was to prevent Earthlink WebMail activity. It comes on screen, but clicking any link or on "Reply" causes the tab to disappear and you're back on your desktop. I rolled Flash Player back to version 10 but the damage was not fixed. Earthlink will not function on Firefox any more.

On 9/5/12 Adobe Flash player installed and ruined my computer. The main attack was to prevent Earthlink WebMail activity. It comes on screen, but clicking any link or on "Reply" causes the tab to disappear and you're back on your desktop. I rolled Flash Player back to version 10 but the damage was not fixed. Earthlink will not function on Firefox any more.

Additional System Details

Sites Affected

webmail.earthlink.net

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Windows Activation Technologies Plugin for Mozilla
  • AmazonMP3DownloaderPlugin 1.0.15
  • DYMO Label Framework Plugin
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1

More Information

Windows 7 Pro

alex_mayorga
  • Top 25 Contributor
  • Moderator
370 solutions 2889 answers

Have you tried following this troubleshooting page http://support.earthlink.net/articles/email/having-issues-with-webmail.php ?

Have you tried following this troubleshooting page http://support.earthlink.net/articles/email/having-issues-with-webmail.php ?