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Firefox 15 randomly crashes on exit after having viewed pages containing Flash content (Flash 11.4)

Posted

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes when I close the Firefox window. Apparently the browser exits normally but one or two seconds later, Windows reports that Firefox has stopped working and the crash details indicate there was a problem with xul.dll.

This happens randomly, not systematically. But in all cases, it was after some Flash content was loaded. It never happened with Firefox 14 nor any previous versions, and Flash 11.4 was installed before the automatic Firefox update.

Using Firefox 15.0, Flash 11.4.402.265 on Windows 7 SP1 64 bits.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.4 r402

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0

More Information

Paramètres de base de l'application
Nom
Firefox
Version
15.0
Agent utilisateur
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0
Dossier de profil
Ouvrir le dossier correspondant
Plugins activés
about:plugins
Configuration de compilation
about:buildconfig
Rapports de plantage
about:crashes
Utilisation mémoire
about:memory
Extensions
Nom
Version
Activée
ID
Adblock Plus
2.1.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Google Privacy
0.2.1
true
{ea61041c-1e22-4400-99a0-aea461e69d04}
NoScript
2.5.2
true
{73a6fe31-595d-460b-a920-fcc0f8843232}
Status-4-Evar
2012.07.08.17
true
status4evar@caligonstudios.com
Préférences modifiées importantes
Nom
Valeur
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
51200
browser.cache.disk.smart_size.enabled
false
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120824154833
browser.startup.homepage_override.mstone
15.0
browser.tabs.autoHide
true
browser.tabs.onTop
false
dom.max_script_run_time
0
extensions.lastAppVersion
15.0
gfx.blacklist.suggested-driver-version
10.6
network.cookie.cookieBehavior
1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1345887251
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1299767211
plugin.disable_full_page_plugin_for_types
application/pdf
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.extensions-betterprivacy
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Accélération graphique
Description de la carte
ATI Radeon HD 4350
ID du vendeur
0x1002
ID du périphérique
0x954f
RAM de la carte
512
Pilotes de la carte
atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Version du pilote
8.632.1.2000
Date du pilote
8-17-2009
Direct2D activé
Bloqué pour la version de votre pilote graphique. Essayez de faire la mise à jour de votre pilote graphique vers la version 10.6 ou supérieure.
DirectWrite activé
false (6.1.7601.17789)
Paramètres ClearType
Paramètres ClearType introuvables
Rendu WebGL
Bloqué pour la version de votre pilote graphique. Essayez de faire la mise à jour de votre pilote graphique vers la version 10.6 ou supérieure.
Fenêtres avec accélération graphique
0. Bloqué pour la version de votre pilote graphique. Essayez de faire la mise à jour de votre pilote graphique vers la version 10.6 ou supérieure.
JavaScript
Ramasse-miettes incrémental
0
Versions des bibliothèques
Version minimale attendue
Version utilisée
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

John 0 solutions 30 answers

Quite..it seems rather random. But there is always a risk when Flash is required. At the very least everything slows to less than a crawl. Latest Flash does seem to nbe a bit better than the last couple of versions..

cutmetal 0 solutions 23 answers

I was having the same problem.... But I keep forgetting that when you upgrade firefox... or it updates automatically... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit.

anuswara 0 solutions 77 answers

If the crash is related to xul.dll on firefox exit (no entry in about: crash!!), the only way to help mozilla in fixing this crash is to take a stacktrace and send the report. Otherwise this crash will remain in the next years too.

John 0 solutions 30 answers

I've got fed up with Flash 11.4 and gone back to 10.3..that seems still to work far better than the later versions! What has happened???

anuswara 0 solutions 77 answers

Helpful Reply

yes I know a lot of people with this problem. they are using flash 10.3, because 10.3 does not have the sandbox!! sandbox was introduced in May 2012 and the issue still continue. I was ok until 11.3, hen with 11.4 sometne I have a crash of xul.dll on fifox exit. Bugazilla tells me that she want (bugazilla, not adobe!) to fix the problems, but without a stacktrace report they will ignore my messages.

John 0 solutions 30 answers

Thanks..at least I'm not alone! I have no idea what the sandbox is..all I know is that 10.3 works, 11.4 does not!

cutmetal 0 solutions 23 answers

I was having the same problem.... But I keep forgetting that when you upgrade firefox or it updates automatically ... you need to right click on the firefox start up icon, go into properties, click on the compatibilities tab, and put a check in the "Run This Program As An Administrator" box, then hit apply. Start Firefox, and it should work OK. Problem is...each time you upgrade firefox and/or I think Adobe flash... you need to make sure that box is checked. This is on Firefox 15.0.1 with Adobe Flash 11.4.402.278 all up to date, Windows 7 64bit.

All I know is that after I upgraded to the latest firefox and the latest flash, I was crashing when connecting to any site that had a flash item. I have zone alarm anti virus / internet security set pretty high on security... so that might be what is requiring firefox to run in admin. I don't know if admin is less secure, but that is what fixed mine. As a test, disconnect your computer from the internet, unplug from your modem... start firefox, click on tools, then add-ons. Disable all flash items in firefox. Restart firefox and reconnect to the internet. If everything works, except items that require the flash plug in ... you will know that it is flash. The solution that worked for me was to give Firefox admin rights so it could properly interface with the new flash... it's worth a try... then let Moz.org and adobe figure out why. The only reason I had to disconnect from the internet to do this was my home page has a youtube imbed, and it would hang as soon as firefox was started and accessed my home page, then I could not access my tools or anything.

singinglana 0 solutions 2 answers

cea98747-e8e2-4a21-8181-af3844680fab11/25/201211:17 AM60e6f681-7b05-466b-876a-5b5579c05ef011/25/201211:17 AM9bdc8848-d4d6-48db-99fd-c6e8d307e58e11/25/201211:15 AM2669877c-cd8a-4282-aaea-55989aaf213111/25/201211:15 AM34d28e9c-bc49-4718-bbf9-5458b825a76811/25/201211:14 AM

singinglana 0 solutions 2 answers
cea98747-e8e2-4a21-8181-af3844680fab11/25/201211:17 AM
60e6f681-7b05-466b-876a-5b5579c05ef011/25/201211:17 AM
9bdc8848-d4d6-48db-99fd-c6e8d307e58e11/25/201211:15 AM
2669877c-cd8a-4282-aaea-55989aaf213111/25/201211:15 AM
4d28e9c-bc49-4718-bbf9-5458b825a76811/25/201211:14 AM

I have posted this twice, I didn't know if I needed to write anything. These are my most recent 5 report IDs that I found in the crash report window and pasted them here from your instructions near the top of this page.

Thank you, Lana

Modified by cor-el

ahelser 0 solutions 2 answers

I've been having this problem too, and I followed the steps to run Firefox from within WinDBG (which I use every day).

I got a log and a crash, but it seems to point to: ExceptionAddress: 00000000750612e3 (SHELL32!DataObj_GetBlob+0x0000000000000038)

instead of xul.dll. But there's lots more info in the log, so hopefully it might help. I'm uploading the log here as an 'image',

ahelser 0 solutions 2 answers

That didn't work - 'invalid'

Here's a few lines from the 'analyze' command. Is it useful? If so, where do I upload this log? APP: firefox.exe

LAST_CONTROL_TRANSFER: from 00000000750630bb to 00000000750612e3

ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

BUGCHECK_STR: APPLICATION_FAULT_MEMORY_CORRUPTION_NULL_POINTER_READ_ZEROED_STACK_LARGE

PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_LARGE

DEFAULT_BUCKET_ID: MEMORY_CORRUPTION_LARGE

STACK_TEXT: 00000000`00000000 00000000`00000000 memory_corruption!kernel32+0x0


STACK_COMMAND: .ecxr ; kb ; ** Pseudo Context ** ; kb