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Can't load Netflix - Firefox says something about cookie problem and recommends try again button. ("The page isn't redirecting properly Firefox has detected tha

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Can't load Netflix - Firefox says something about cookie problem and recommends try again button. ("The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.)" Hit the try again button repeated ly - nothing???

Additional System Details

This happened

Every time Firefox opened

This started when...

today

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0
  • 5.1.10411.0
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • RealPlayer Plugin
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

see above

Marc Sances 22 solutions 242 answers

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10784 solutions 97065 answers

Make sure that local (DOM) storage is enabled and working.


Try to delete the webappsstore.sqlite file in the Firefox Profile Folder to remove all cookies stored in DOM storage.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

Modified by cor-el

amatz 0 solutions 4 answers

Started having this problem yesterday. If I delete Netflix cookies, I can get into netflix OK the next time I try. But then, later when I try to go to Netflix, I get the same redirect error. I tried marcsances's solution above but it's only good for one time too.

If I try getting there thru IE, I get an error page that cookies aren't enabled even though they are.

Netflix has streaming service and DVD by mail service and it goes to a different page depending on what service you have. I have the DVD by mail service. Was wondering whether those experiencing this problem are DVD by mail service. Maybe their site has a bug now in getting you to the right page.

Modified by amatz

dswaner 0 solutions 2 answers

Same problem here, started about 2 days ago - I have DVD only service. Running Firefox 14.0.1 (Fedora).

amatz 0 solutions 4 answers

Helpful Reply

I decided to give Netflix a call about this problem.

On a recording while waiting for a support rep, it said if you're having problems logging in to go to: http://www.netflix.com/clearcookies

It works for me. Now I have to logon everytime I go to their site though versus it had kept me already logged in before this problem.

I will be using that link to get to their site until they get it fixed.

tubeygw 0 solutions 8 answers

Helpful Reply

I have DVD service only and I'm having the problem.

tubeygw 0 solutions 8 answers

I have news for everyone. The clearcookies login won't even work today. It will get you to the site, but as soon as you click on your queue you're redirected to the sign-in page and, from there, to the error message.

dswaner 0 solutions 2 answers

I got in OK just now by 1) clearing the "netflix" cookies (in Firefox preferences select "Show Cookies", search on "netflix"; repeatedly "remove cookie"); 2) opening the clearcookies URL; 3) doing member sign in; 4) selecting show your queue. However yesterday access gained by clearing the cookies appeared inconsistent - sometimes it would work, other times not.

amatz 0 solutions 4 answers

To me it appears that you actually have to get the "redirect" error before the clearcookies link will work.. Here is how I get in.

1. Use the /clearcookies link. 2. Sign in 3. It looks like you're signed in OK (your name at the top right) 4. Click on "Your Queue" 5. Takes you to sign in screen. 6. Sign in again. 7. Get the Firefox redirect error screen. 8. Use the /clearcookies link again. 9. This time it takes you to the colorful "Start Your Free Month" screen. 10. Sign in from there and it works OK.

I called Netflix again today and waited for them to answer this time. They are aware of the problem. They are in the process of redoing their web pages, so that is why the problems. They thought the /clearcookies was the working fix until they get done with their changes. I went thru with the rep on the phone what I was getting. She said it should be going to the colorful "start your free month" screen. So, she opened a new problem ticket on the problem.

SteyrAUG 0 solutions 1 answers

Same thing here last several days.

Getting really sick of it too. It's not my job to make sure my browser and cookies are constantly configured to make a website work, especially a service I pay for. It is "their job" to make sure their website works on my browser which runs every other single website under the sun just fine.

Bad enough they put the search window so far to the right that I can't use it anymore, I can't scroll over to it...it's now useless to me. Now I can't even access the website reliably?

I think I'll just cancel my account by phone instead.

amatz 0 solutions 4 answers

It works now without clearing cookies.