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Support Forum

Unable to use Bill Pay at Bank of America - Internet Explorer works ok

Posted

My Accounts for Payment are not displayed on the BOA Bill Pay Center display. Therefore I am unable to select the institution I wish to pay.

Additional System Details

Sites Affected

https://bills.bankofamerica.com/wps8207/wps?oss=76c4dbdba6879e3efbd8f3dad3ca864b&rq=ov&osn=76c4dbdba6879e3efbd8f3dad3ca864b&lgrd=Y&sp=8207

Installed Plug-ins

  • Shockwave Flash 11.4 r402
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Shockwave Flash 11.3 r300
  • VLC media player Web Plugin 2.0.2
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • NDS Player Plugin
  • npPCShow Plugin
  • npFFApi
  • GEPlugin
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

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Troubleshooting Information
This page contains technical information that might be useful when you're
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about Firefox, check out our support website.
Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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Important Modified Preferences
Name
Value
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Graphics
Adapter DescriptionATI RADEON XPRESS 1100 Series Vendor ID0x1002Device ID0x5a61Adapter RAMUnknownAdapter Driversatiumdag atiumdva atitmmxxDriver Version8.383.0.0Driver Date6-13-2007Direct2D EnabledBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.DirectWrite Enabledfalse (6.1.7601.17789)ClearType ParametersGamma: 1300 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 0 WebGL RendererBlocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.GPU Accelerated Windows0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
1
Library Versions
Expected minimum versionVersion in useNSPR4.94.9NSS3.13.5.0 Basic ECC3.13.5.0 Basic ECCNSS Util3.13.5.03.13.5.0NSS SSL3.13.5.0 Basic ECC3.13.5.0 Basic ECCNSS S/MIME3.13.5.0 Basic ECC3.13.5.0 Basic ECC

Marc Sances 22 solutions 242 answers

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

cor-el
  • Top 10 Contributor
  • Moderator
10752 solutions 96760 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Question owner

Cleared cache. Removed all cookies form all BoA sites. Tried Safe Mode. No help. I believe this problem appeared after I upgraded Firefox to 14. Usually only use the bill pay towards end of month.

Question owner

The accounts available for payment should show on this screen instead of all the text.

Marc Sances 22 solutions 242 answers

What happens if you click "Hide message" on the bottom of the text?

Question owner

See attached screen shot... Apparently you did not understand the problem. The operation works correctly with Internet Explorer. Previously Firefox worked correctly. It had been approx one month since the last time I accessed the data. I believe Firefox was updated to level 14 during that time. I do not know what level it was before then.