When I download a file I can't find it - ANYWHERE. I have changed settings, destinations, etc. it just disappears. How to fix??
I had to uninstall my McAfee virus software and when I went to download to reinstall the saved/download file just disappears. I have changed settings per some previous posts, I have tried new destinations on my computer, I have restarted, I have disabled all add-ons, nothing seems to work. I have tried to install a new browser (Google Chrome) just to see if that works but I can't install that either since the download file disappears and I can't install anything! I even ran a search of my C: drive looking for any and all files that I have downloaded in last 2 days and it doesn't find anything. The saves are just going into the abyss! What can I do? How can I fix?
Modified by calberda
Chosen solution
You mention changing some settings. What were they?
You could try turning off integrated virus scanning. This assumes that you have real-time virus scanning of files added to the file system via McAfee or another product.
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste scan and pause while the list is filtered
(3) Double-click browser.download.manager.scanWhenDone to toggle its value.
Besides the obvious -- that this setting points your AV software at the file -- it also marks the file as sourced from the web, which causes Windows to apply certain security restrictions to the file. If you find that this change resolves the issue, the file disappearance might have been due to your IE security settings for the Internet zone.
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Try to reset Firefox. And don't panic!
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Chosen Solution
You mention changing some settings. What were they?
You could try turning off integrated virus scanning. This assumes that you have real-time virus scanning of files added to the file system via McAfee or another product.
(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste scan and pause while the list is filtered
(3) Double-click browser.download.manager.scanWhenDone to toggle its value.
Besides the obvious -- that this setting points your AV software at the file -- it also marks the file as sourced from the web, which causes Windows to apply certain security restrictions to the file. If you find that this change resolves the issue, the file disappearance might have been due to your IE security settings for the Internet zone.
Thank you for your replies.
@jscher2000 - that appears to have worked!
The download came up and the McAfee installer is working!
Thanks again!
It worked, YAY!!!!! Thanks jscher2000 I have been working on this all afternoon trying to figure out why it wasn't downloading........that did the trick....