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Need help with strange crashing problem

Posted

Hi guys,

I'm using Firefox 14.0.1 on Windows 7 32 bit. The problem is that every few minutes my browser crashes. The memory usage appears to rise and rise until it reaches a point where it causes Firefox to crash.

In safe-mode the problem doesn't occur. So naturally I tried disabling all my add-ons to re-enable them one by one and attempt to locate the offending add-on. This is where it gets strange.

After I disabled all my add-ons and even all the plugins, the problem was still persisting. So Firefox is working in safe-mode but out of safe-mode with all my add-ons disabled the problem still occurs.

So at this point I'm really not sure what do to. I assume safe-mode is doing something which I haven't yet thought of doing, but I'm not sure what. Any help with the problem will be very much appreciated.

Cheers.

Modified by Jacob Bruce

Chosen solution

Ok, yes the problem is being caused by the hardware acceleration. My browser is working fine now that it is disabled. Apparently this has something to do with the newest AMD video drivers:

https://support.mozilla.org/en-US/questions/927206

I recently upgraded to the newest drivers and now I'm getting this problem. I suspected it had something to do with it. Apparently these problems have been happening since FF 12. This really needs to be sorted out.

I will just use FF without hardware acceleration for now, but I hope we can see a fix for this in the next release. Or if it's actually a problem with the AMD drivers then hopefully they will get into it. Either way it needs a fix.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

Tobbi
  • Moderator
67 solutions 450 answers

Hey,

can you please create a new Firefox profile, by following the steps mentioned here: Creating a profile

After that, you can reinstall all your add-ons and see if the issue persists.

--Tobbi

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Try to Turn off hardware acceleration and check it again (in safe mode Hardware acceleration is disabled).


thank you

Chosen Solution

Ok, yes the problem is being caused by the hardware acceleration. My browser is working fine now that it is disabled. Apparently this has something to do with the newest AMD video drivers:

https://support.mozilla.org/en-US/questions/927206

I recently upgraded to the newest drivers and now I'm getting this problem. I suspected it had something to do with it. Apparently these problems have been happening since FF 12. This really needs to be sorted out.

I will just use FF without hardware acceleration for now, but I hope we can see a fix for this in the next release. Or if it's actually a problem with the AMD drivers then hopefully they will get into it. Either way it needs a fix.