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Invalid URL The requested URL "/", is invalid. Reference #9.a2fc54b8.1345130184.5cbbba6

Posted

At least once a day on my work PC Desktop I will type in Yahoo.com or Amazon.com or any other valid popular website and all of a sudden I get the "Security Exception" error message and when I select to confirm it I then get:

"Invalid URL The requested URL "/", is invalid.

Reference #9.a2fc54b8.1345130184.5cbbba6 "

At that point I cannot access that website at all. Then I have to clear all history and restart my computer, at least once a day and hope it works. I've scanned the support forum and I have done everything they suggest: disabled all add-ons (not that I even have any), reset Firefox, restart in safe-mode. Nothing works, it's very frustrating. It completely interrupts my workday. HELP!!

At least once a day on my work PC Desktop I will type in Yahoo.com or Amazon.com or any other valid popular website and all of a sudden I get the "Security Exception" error message and when I select to confirm it I then get: "Invalid URL The requested URL "/", is invalid. Reference #9.a2fc54b8.1345130184.5cbbba6 " At that point I cannot access that website at all. Then I have to clear all history and restart my computer, at least once a day and hope it works. I've scanned the support forum and I have done everything they suggest: disabled all add-ons (not that I even have any), reset Firefox, restart in safe-mode. Nothing works, it's very frustrating. It completely interrupts my workday. HELP!!

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

See also:

You can try to reset (power off/on) the router.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

You can also do a malware check with some malware scanning programs on the Windows computer.

See:

You can also do a check for a rootkit infection with TDSSKiller.

Read this answer in context 2

Additional System Details

This happened

A few times a week

This started when...

About 3 months ago

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • Unity Player 3.5.2f2
  • 5.1.10411.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

More Information

jscher2000
  • Top 10 Contributor
8872 solutions 72603 answers

Helpful Reply

Hmmm, there are some issues on certain sites caused by the new Autofill feature that suggests a URL in the address bar. When this happens, are you pressing Enter to accept a suggestion?

If so, related threads:

Hmmm, there are some issues on certain sites caused by the new Autofill feature that suggests a URL in the address bar. When this happens, are you pressing Enter to accept a suggestion? If so, related threads: * [https://support.mozilla.org/en-US/questions/933563#answer-356371 typing in url for my company website sends it to https index page in Firefox, but not IE or Chrome, and the behavoir is not wanted] * [https://support.mozilla.org/en-US/questions/933581 Why does when I type a website it adds the symbol / after automatically now and it takes me to fake websites???]
cor-el
  • Top 10 Contributor
  • Moderator
17758 solutions 160617 answers

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

See also:

You can try to reset (power off/on) the router.


A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

You can also do a malware check with some malware scanning programs on the Windows computer.

See:

You can also do a check for a rootkit infection with TDSSKiller.

Clear the cache and the cookies from sites that cause problems. "Clear the Cache": *Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Tools > Options > Privacy > Cookies: "Show Cookies" ---- See also: *http://kb.mozillazine.org/Error_loading_websites You can try to reset (power off/on) the router. ---- A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls You can also do a malware check with some malware scanning programs on the Windows computer. See: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked You can also do a check for a rootkit infection with TDSSKiller. *http://support.kaspersky.com/viruses/solutions?qid=208280684

Question owner

Thanks for the recommendations. I tried just about all of them (clearing cache, cookies, checking for rootkit infection, turning off virus check software, disabling add-ons/restarting firefox in safe mode) to no avail over the last few days and it seemed it was actually getting worse. Then, finally we reset the router today (holding the reset button for 10 seconds) and looks like this may be the fix. It messed up some wireless connections in the office temporarily but I am crossing my fingers that it did the trick. THANKS!!

Thanks for the recommendations. I tried just about all of them (clearing cache, cookies, checking for rootkit infection, turning off virus check software, disabling add-ons/restarting firefox in safe mode) to no avail over the last few days and it seemed it was actually getting worse. Then, finally we reset the router today (holding the reset button for 10 seconds) and looks like this may be the fix. It messed up some wireless connections in the office temporarily but I am crossing my fingers that it did the trick. THANKS!!