Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

flash works fine in firefox 14 but i can't update it

more options

Only Firefox could have this problem. My operating system is windows xp Sp pro 32bit computer. I upgraded from Firefox 12 to Firefox 14 Friday and everything worked fine. No problems, however the next day I saw that flash had updated from version 11.3.300.265 to11.3.300.268. Both opera and internet Explorer updated to the new version. Firefox 14 did not. I check posts, Google, forums, nothing. So I downloaded flash again and still no change in Firefox. Still using the old flash version. Now again flash is working fine in Firefox the issue is why won't it update?. So i tried to update the plugin myself nothing, went into about:config and activated plugin container, and tried other things that did not work. I don't get it. I'm OK with Firefox 14 but not if i have to use an older version of flash and I'm on edge when i'm forced to upgrade my browser and it's working fine. Here is a link from the adobe forums that a guy has the same problem six days ago. will see that they in the forum feel it's a Firefox issue not a flash issue. http://forums.adobe.com/thread/1040108?tstart=0

I'm using google chrome because i don't want to use an older version of flash. I knew it was too good to be true. If i can get it fixed it's still the second best browser in my mind. If I can't then i need to change. THANKS.

Chosen solution

If you have both the 265 and the 268 in the folder, delete the 265 by hand. It's possible that some Flash media was playing so Adobe's installer failed to do the cleanup itself. Fingers crossed.

Read this answer in context 👍 0

All Replies (4)

more options

I just ran the .268 installer from http://get.adobe.com/flashplayer/ and it worked normally on Windows 7. Haven't checked XP yet. Some thoughts:

(1) I assume you fully shut down Firefox during the Flash update or have restarted it at least once since then. If there is any doubt about Firefox shutting down, you could logout and log back in to (or restart) Windows.

(2) Can you confirm that the .268 plugin is in its preferred location:

32-bit: C:\Windows\System32\Macromed\Flash\NPSWF32_11_3_300_268.dll
64-bit: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

(Note: On 64-bit windows you might find a NPSWF64_11_3_300_268.dll in the first folder above but Firefox doesn't use that one.)

(3) If Firefox does not "see" that file, there might be an older DLL file lurking in a different folder. To determine where Firefox is finding a plugin, you can do the following:

(A) Temporarily enable the display of the full paths. Because websites can read this, too, you should turn it off as soon as you are through troubleshooting.

(i) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(ii) In the filter box, type or paste expose and pause while the list is filtered

(iii) Double-click plugin.expose_full_path to toggle the preference to true.

(B) Inspect path

(iv) In another tab, type or paste about:plugins in the address bar and press Enter.

On this page, you should be able to see the full path on disk to the actively used Shockwave Flash plugin. If it isn't under the preferred folder, then try deleting or renaming that DLL, and then (after the next step) restart Firefox.

(C) Turn off full paths

(v) Double-click plugin.expose_full_path to toggle the preference back to false.

Any luck so far?

more options

Ok i am so thrilled that someone answered me so fast. I checked the path and everything is in the right place. matches the same path as you have. Firefox's path goes to C:\Windows\System32\Macromed\Flash\NPSWF32_11_3_300_265.dll. There is the NPSW32_3_300_268 right next to it but Firefox doesn't pick it up? Flash updated the same day that i updated Firefox from version 12 to 14, but i re installed flash and that did nothing. Again i think the reason the adobe forum can answer the guy who has the same problem as i is because it's a Firefox problem. So i know it's in the right folder but for some reason Firefox can't detect it.

more options

Chosen Solution

If you have both the 265 and the 268 in the folder, delete the 265 by hand. It's possible that some Flash media was playing so Adobe's installer failed to do the cleanup itself. Fingers crossed.

more options

jscher2000 my friend you,started me thinking which can be a good or bad thing. What i did was to uninstall flash version 11.3.300.265 and use opera to re install the newer version 11.3.300.268 and force Firefox to use it and I'm thrilled, it worked. I looked at two forums. I can be very open and I, just like others, HATE the rapid release way that Mozilla is doing things. In the other forum I've seen Firefox die hards yell at people who are frustrated about the Firefox situation. Tell them to leave if they want like they own the company or something. What is this high school again? So I came here because i didn't see that here. You let people speak their mind. Oh I'm real happy because one i was just looking to say this is it to Firefox, yet i was happy with it. I jumped from version 3.6.28 to version 12 and I was scared to death. I'm a baby. I made version 12 look as close to 3.6 as possible and then i had to jump to version 14? Oh no I'm going to hate it, but I did the same thing. I'm happy for now. I will use this forum again and check in to see if i can help as much as possible. i'm not to smart so i'll try. MUCH THANKS.