X
Tap here to go to the mobile version of the site.

Support Forum

Tried to install Firefox 14.0.1. Won't install, says I need XP, but I have XP.

Posted

Downloaded Firefox 14.0.1. Would not install. Got message: "This version of Firefox requires Microsoft Windows XP SP2 or newer."

I have dial-up and it took an hour to load, now it won't install. Very frustrating, particularly as I have Windows XP. Why won't it load?

Thank you.

Downloaded Firefox 14.0.1. Would not install. Got message: "This version of Firefox requires Microsoft Windows XP SP2 or newer." I have dial-up and it took an hour to load, now it won't install. Very frustrating, particularly as I have Windows XP. Why won't it load? Thank you.

Chosen solution

So that explains it. Windows XP SP1 is no longer supported.

You will have to update to SP2 or SP3 to keep continuing using Firefox.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Default Plug-in
  • Java(TM) Platform SE binary
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • npunagi2
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1212
  • Shockwave Flash 10.3 r183
  • Java Plug-in 1.6.0_10 for Netscape Navigator (DLL Helper)
  • Adobe Acrobat Plug-In Version 6.00 for Netscape
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12768 solutions 117316 answers

Make sure that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.

Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Make sure that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Question owner

I checked and there is nothing selected in the compatibility tab.

I checked and there is nothing selected in the compatibility tab.
cor-el
  • Top 10 Contributor
  • Moderator
12768 solutions 117316 answers

Which service pack do you have installed?

  • Control Panel > System
Which service pack do you have installed? *Control Panel > System

Question owner

Service pack 1.

Service pack 1.
cor-el
  • Top 10 Contributor
  • Moderator
12768 solutions 117316 answers

Chosen Solution

So that explains it. Windows XP SP1 is no longer supported.

You will have to update to SP2 or SP3 to keep continuing using Firefox.

So that explains it. Windows XP SP1 is no longer supported. *http://www.mozilla.org/firefox/14.0/system-requirements/ You will have to update to SP2 or SP3 to keep continuing using Firefox.

Question owner

Okay. Thank you.

Okay. Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
12768 solutions 117316 answers

You're welcome

You're welcome
billyrave 0 solutions 3 answers

Untrue. I have not updated to SP2 or 3. I have updated Firefox to Ver 6, which works fine. The correct statement is that you will not have the current level of security in FF or Win (and perhaps there are features that don't work properly but I've yet to encounter them).

Untrue. I have not updated to SP2 or 3. I have updated Firefox to Ver 6, which works fine. The correct statement is that you will not have the current level of security in FF or Win (and perhaps there are features that don't work properly but I've yet to encounter them).
the-edmeister
  • Top 10 Contributor
  • Moderator
4043 solutions 30465 answers

billyrave,

You are talking about Firefox 6.0 working with WinXP SP1, but the original poster in this thread was talking about Firefox 14.0.1.

billyrave, You are talking about Firefox 6.0 working with WinXP SP1, but the original poster in this thread was talking about Firefox 14.0.1.