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Firefox crashes every few minutes for about 15 - 20 times and then crashes less often.

Posted

I have been using Firefox for several years with no problems. I have had my current laptop for 1 and a half years and have had no problems until about 2 months ago. Now Firefox crashes after only a few seconds several times (maybe 15-20 times) and then the interval between crashes tends to increase. I googled for help, and nothing has worked. I am still using Firefox 3.6.24 because when I upgrade to the latest version Firefox freezes while it is loading and it locks up my PC. At least with Firefox 3.6.24, I can get around to using it, although it is very frustrating wiwth all the crashes.

This is the link to the latest crash report submitted:

  2478ec0b-1112-4ba8-929e-78a97a7a5e96

While I have your attention, is there any way I can get Firefox to stop asking me if I want to update my version. I am getting sick and tired of having to say 'NO' (for the reasons above).

Chosen solution

If you would like, I can try to help you with the issue of later versions of firefox freezing on your PC, so then you can stay safe on the web :)

Try installing Firefox 14.0.1. www.getfirefox.com. Then, open it up, and Reset Firefox. Reset Firefox – easily fix most problems

Does this help?


Also, run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Read this answer in context 0

Additional System Details

Crash ID

2478ec0b-1112-4ba8-929e-78a97a7a5e96

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Version 3.2.4.8431
  • Google Talk Plugin Video Accelerator version:0.1.44.16
  • Office Plugin for Netscape Navigator
  • Default Plug-in
  • Google Update
  • Shockwave Flash 11.3 r300
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • 4.1.10329.0
  • NPWLPG
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.24) Gecko/20111103 Firefox/3.6.24

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10781 solutions 97024 answers

You should at least install the latest Firefox 3.6.28 version.

You should install the latest Flash 10.3.183.20 for Firefox 3.6.x
Flash 11.3 is not officially compatible with Firefox 3.6.x (compatible with Firefox 4+).

You should get that version offered if you visit the Adobe Flash download page with Firefox 3.6.x

Question owner

As I said in my original post, The latest version of Firefox (and also newer versions than the one I have) freeze up when Firefox loads and lock up my PC. So the latest version is completely useless to me and unusable.

Question owner

Ooops, sorry, I read your post too fast. I will try going back to an older version of Flash. Because I always accept Adobe's updates, I have the newer version 11.3.300.265.

Funny though, on my other PC, I have the newer version of Flash and it works just fine with Firefox 3.6.24.

I have Windows 7 on both PC's.

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1166 solutions 6653 answers

Chosen Solution

If you would like, I can try to help you with the issue of later versions of firefox freezing on your PC, so then you can stay safe on the web :)

Try installing Firefox 14.0.1. www.getfirefox.com. Then, open it up, and Reset Firefox. Reset Firefox – easily fix most problems

Does this help?


Also, run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Modified by Tyler Downer

Question owner

OK,

I uninstalled Firefox and Adobe Flash Player. Then I installed version 3.6.28 of Firefox and version 10.3.183.20 of the Flash player as instructed in cor-el's post.

Result: Same problems -- Firefox continued to crash every few minutes.

So... I tried Tylerdowner's suggestions. I already had the latest driver version for my graphics card. Back in June, I had downloaded the latest version of Firefox which then was 13.0.1. It was the latest version available when the crashing problem started on my laptop. This version caused my laptop to freeze.

So today, I went to the website and downloaded the more recent version 14.0.1, and it appears to be working great. I have gone for more than an hour without a crash. I hope the good performance continues.

Thanks for the help.