Videos not playing
For the first time ever since using Firefox, beginning in just the past two days, I can't get videos to play.
Currently, videos do seem to be playing in YouTube.
Chosen solution
Apologize for the delay in reporting but the issue was resolved. Followed EdrickV's suggestion to disable hdwr acceleration. Since then 14.0.1 was released and I installed it. Think I tested the new version by re-enabling hdwr accel., thinking that the new version might have been designed in part to address the Flash video problem. Seems that vids were playing OK initially but evidently the problem reoccurred and I'm now running w/out hdwr accel. Anybody else experiencing this still? When will I be able to re-enable h.a.?
Read this answer in context 👍 0All Replies (20)
Possibly YouTube also offers HTML5 video.
IF your problems are with FlashPlayer 11.3 that COULD be a known issue, currently affecting Firefox on Windows Vista or later.
Flash & Firefox developers have been working on the problem for a few days but whilst official advice updates seem to have dried up the currently recommended solution is to use Adobe's uninstaller to remove Flash 11.3 and then to install FlashPlayer 10.3or 11.2. Full instructions are included in flash 11.3 crashes
Thanks for the update. I've also tried (and am currently) working with Flash 11.2. Still no video.
Can you please keep me apprised of any developments?
Does at least the flash player is shown as installed on the Tools > Add-ons > Plugins and on the about:plugins page?
Possibly you have some other problem that will need sorting out, but this ongoing problem with Firefox 1213 and FlashPlayer 11.3 is likely to complicate matters.
Ordinarily Firefox staff have recently been providing comments and updates on breaking issues like this, but for some reason comments on Flash 11.3 issues suddenly stopped leaving us guessing at what is going on.
Have a look at the standard advice, but modify it by remembering Flash 11.3 may NOT be a good idea until a permanent fix is made somehow for this problem
Modified by John99
"but this ongoing problem with Firefox 12 ..."
I noted in my issue report that I'm using Firefox 13.0.1. Did you mis-type? Also, I'm currently using Flash 11.2 precisely to avoid any problems from 11.3.
"Does at least the flash player is shown as installed on the Tools > Add-ons > Plugins and on the about:plugins page?"
Nope. Shockwave is listed but not Flash. Where's the "about:plugins page" you referred to?
You can open about:xxxx pages via the location (address) bar like you open a website.
But if you do not see the Flash plugin on the about:addons page then it won't show on about:plugins as well.
Try to uninstall and reinstall Flash (run the installer Administrator via the right-click context menu).
You can find the latest Flash player for Firefox on this page.
If you can't get Flash 11.3 to work then you can try to revert to Flash 11.2 or Flash 10.3. You can download the Flash 11.2 player via this direct link:
Thanks for helping me find about:plugins. However, Flash isn't present. As I said before, I went through the Flash 11.3 uninstall and eventually reinstalled to 11.2 (even tried running under 10.3 first). Any new ideas are welcome. Maybe John will have something to say to my reply to him...
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
Sorry I did miss type I meant Firefox 13 not firefox 12. cor-elis probably following the details of this issue a lot more closely than I am doing and is more experienced than me.
The Flash Plugin for FlashPlayer is called Shockwave Flash for historic reasons and that is the name you see when you look in the plugins manager page.
Because many of the support support questions I have seen over the last week or so asking about video have tended to relate to the Flash 11.3 issue I have been tending to mention that as the most likely cause and solution. In your case maybe the primary problem is something else.
Did you try on one of the Adobe test pages e.g.
- http://www.adobe.com/software/flash/about/ & http://helpx.adobe.com/flash-player.html
- also note http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html
Those tests actually run FlashPlayer in the browser and identify the version. Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox.
There seems a degree of controversy at present, apparently there may be problems on some downgrades if the Adobe unistaller is not used, but also there are problems when the Uninstaller is used; as it may uninstall and change more than is expected.
To further complicate matters merely having some Real Player software installed even if not in use may have an effect on part of this issue.
New Profiles
I personally tend not to recommend the new reset feature introduced on Firefox 13. It is easy to use that is its great advantage, I am just uneasy about it being too easy to use and potential information loss or security problems and proposed changes in new versions of this.
Manually creating new and using new profiles is not straightforward, which is why the new reset was introduced.
Visited the sites you recommended. Installed 11.3 (the right one: for browsers like Ff that use plug-ins. Later checked plug-ins and saw both 11.3 AND the 11.2 I'd been working with. Disabled 11.2. Still no vids opening.
"Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox." - I wonder if Adobe is set to automatically update to the latest version of Flash from my Windows settings (how would I check for that?), and did so for IE (9), which I retain as a backup/alternative browser on my task bar. IE isn't set as my default, btw.
On your advice, haven't tried the reset again (I did before, not sure what it did, unless it was to create a new profile). If I do create a new profile (Run-type Firefox.exe-p etc.), should I uninstall Flash 11.3 first? I'll probably follow cor-el's advice (see above) and check for corrupted files reappearing, but how could I prevent it in the first place?
Also, as I said a while back, I'm pretty sure I don't have RealPlayer on my PC.
Thanks again for sticking with this. I'm sure it's going to be something simple.
P.S. I have a second laptop that runs through the same router. I use Firefox on it as well. It uses XP and has Flash 11.3 loaded. So far no problems with vids. Thought I should mention that.
We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.
Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.8
true
amznUWL2@amazon.com
AddThis
3.5.8
true
{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
Evernote Web Clipper
5.1.0.252437
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
Fox Splitter
2.1.2012042301
true
foxsplitter@piro.sakura.ne.jp
Norton Toolbar
2011.7.8.3
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
OPML Support
1.6
true
{9458ca25-39fd-4ba8-9520-acc5c0d877b6}
Symantec Intrusion Prevention
11.0.0.243 - 1
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
XFINITY Toolbar
3.5.1.12
true
{4b9bcce8-a70b-402a-a7e1-db96831ee26f}
Default Manager
2.2
false
{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
Skype Click to Call
5.10.0.9560
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
SmartPrintButton
1.0
false
quickprint@hp.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
3
browser.startup.homepage
http://www.google.com/ig?hl=en&source=mpes
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.loadInBackground
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
13.0.1
gfx.blacklist.suggested-driver-version
8.15.10.2202
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1341526398
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.cpd.cookies
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GT 420M
Vendor ID
0x10de
Device ID
0x0df1
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.5951
Driver Date
8-25-2010
Adapter Description (GPU #2)
Intel(R) HD Graphics
Vendor ID (GPU #2)
0x8086
Device ID (GPU #2)
0x0046
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version (GPU #2)
8.15.10.2189
Driver Date (GPU #2)
7-28-2010
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GT 420M ) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
I thought the troubleshooting info listed enabled plugins but if not they are listed in about:plugins and there is a link from the troubleshooting page to that. Please
- also list the plugins firefox shows, saying which are enbled ?
- use http://helpx.adobe.com/flash-player.html from firefox and say what version of flash that reports?
- and confirm it gives no error message ?
- you say "... Installed 11.3 (the right one: for browsers like Ff that use plug-ins. Later checked plug-ins and saw both 11.3 AND the 11.2 I'd been working with. Disabled 11.2."
- obviously Flash videos will not play if Flash Player is disabled
- NOTE we recommend NOT using flash 11.3 even if it is the latest version for Windows, that is precisely the issue we are attempting to avoid. Flash 11.3 is a problem on Firefox 13 Windows.
Once you have reviewed the following, let me know what steps I should take to start viewing videos with Firefox.
Here are my enabled plugins (copied and pasted from link in troubleshooting):
Enabled plugins
Shockwave Flash
File: NPSWF32.dll
Version: 10.3.183.20
Shockwave Flash 10.3 r183
MIME Type Description Suffixes
application/x-shockwave-flash Adobe Flash movie swf
application/futuresplash FutureSplash movie spl
Java(TM) Platform SE 7 U5
File: npjp2.dll
Version: 10.5.0.5
Next Generation Java Plug-in 10.5.0 for Mozilla browsers
MIME Type Description Suffixes
application/x-java-applet Java Applet
application/x-java-bean JavaBeans
application/x-java-vm
application/x-java-applet;version=1.1.1
application/x-java-bean;version=1.1.1
application/x-java-applet;version=1.1
application/x-java-bean;version=1.1
application/x-java-applet;version=1.2
application/x-java-bean;version=1.2
application/x-java-applet;version=1.1.3
application/x-java-bean;version=1.1.3
application/x-java-applet;version=1.1.2
application/x-java-bean;version=1.1.2
application/x-java-applet;version=1.3
application/x-java-bean;version=1.3
application/x-java-applet;version=1.2.2
application/x-java-bean;version=1.2.2
application/x-java-applet;version=1.2.1
application/x-java-bean;version=1.2.1
application/x-java-applet;version=1.3.1
application/x-java-bean;version=1.3.1
application/x-java-applet;version=1.4
application/x-java-bean;version=1.4
application/x-java-applet;version=1.4.1
application/x-java-bean;version=1.4.1
application/x-java-applet;version=1.4.2
application/x-java-bean;version=1.4.2
application/x-java-applet;version=1.5
application/x-java-bean;version=1.5
application/x-java-applet;version=1.6
application/x-java-bean;version=1.6
application/x-java-applet;version=1.7
application/x-java-bean;version=1.7
application/x-java-applet;jpi-version=1.7.0_05
application/x-java-bean;jpi-version=1.7.0_05
Java Deployment Toolkit 7.0.50.5
File: npDeployJava1.dll
Version: 10.5.0.5
NPRuntime Script Plug-in Library for Java(TM) Deploy
MIME Type Description Suffixes
application/java-deployment-toolkit
ActiveTouch General Plugin Container
File: npatgpc.dll
Version: 27.29.201.420
ActiveTouch General Plugin Container Version 105
MIME Type Description Suffixes
application/x-atgpc-plugin General Plugin Container File gpc
QuickTime Plug-in 7.7.2
File: npqtplugin7.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
image/tiff TIFF image tif,tiff
image/x-tiff TIFF image tif,tiff
image/jp2 JPEG2000 image jp2
image/jpeg2000 JPEG2000 image jp2
image/jpeg2000-image JPEG2000 image jp2
image/x-jpeg2000-image JPEG2000 image jp2
QuickTime Plug-in 7.7.2
File: npqtplugin6.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
video/x-m4v Video m4v
image/x-macpaint MacPaint image pntg,pnt,mac
image/pict PICT image pict,pic,pct
image/x-pict PICT image pict,pic,pct
image/png PNG image png
image/x-png PNG image png
image/x-quicktime QuickTime image qtif,qti
image/x-sgi SGI image sgi,rgb
image/x-targa TGA image targa,tga
QuickTime Plug-in 7.7.2
File: npqtplugin5.dll
Version: 7.7.2.0
MIME Type Description Suffixes
audio/3gpp 3GPP media 3gp,3gpp
video/3gpp2 3GPP2 media 3g2,3gp2
audio/3gpp2 3GPP2 media 3g2,3gp2
video/sd-video SD video sdv
application/x-mpeg AMC media amc
video/mp4 MPEG-4 media mp4
audio/mp4 MPEG-4 media mp4
audio/x-m4a AAC audio m4a
audio/x-m4p AAC audio m4p
audio/x-m4b AAC audio book m4b
QuickTime Plug-in 7.7.2
File: npqtplugin4.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
video/mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpeg MPEG audio mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp 3GPP media 3gp,3gpp
QuickTime Plug-in 7.7.2
File: npqtplugin3.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
audio/x-gsm GSM audio gsm
audio/AMR AMR audio AMR
audio/aac AAC audio aac,adts
audio/x-aac AAC audio aac,adts
audio/x-caf CAF audio caf
audio/ac3 AC3 audio ac3
audio/x-ac3 AC3 audio ac3
video/x-mpeg MPEG media mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
QuickTime Plug-in 7.7.2
File: npqtplugin2.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
audio/aiff AIFF audio aiff,aif,aifc,cdda
audio/x-aiff AIFF audio aiff,aif,aifc,cdda
audio/basic uLaw/AU audio au,snd,ulw
audio/mid MIDI mid,midi,smf,kar
audio/x-midi MIDI mid,midi,smf,kar
audio/midi MIDI mid,midi,smf,kar
audio/vnd.qcelp QUALCOMM PureVoice audio qcp
QuickTime Plug-in 7.7.2
File: npqtplugin.dll
Version: 7.7.2.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
MIME Type Description Suffixes
application/sdp SDP stream descriptor sdp
application/x-sdp SDP stream descriptor sdp
application/x-rtsp RTSP stream descriptor rtsp,rts
video/quicktime QuickTime Movie mov,qt,mqv
video/flc AutoDesk Animator flc,fli,cel
audio/x-wav WAVE audio wav,bwf
audio/wav WAVE audio wav,bwf
Shockwave for Director
File: np32dsw.dll
Version: 11.6.5.635
Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
MIME Type Description Suffixes
application/x-director Shockwave Movie dir,dxr,dcr
Google Earth Plugin
File: npgeplugin.dll
Version: 6.2.0.5788
GEPlugin
MIME Type Description Suffixes
application/geplugin GEPlugin
Silverlight Plug-In
File: npctrl.dll
Version: 5.1.10411.0
5.1.10411.0
MIME Type Description Suffixes
application/x-silverlight npctrl scr
application/x-silverlight-2
iTunes Application Detector
File: npitunes.dll
Version: 1.0.1.1
iTunes Detector Plug-in
MIME Type Description Suffixes
application/itunes-plugin This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.
Adobe Acrobat
File: nppdf32.dll
Version: 10.1.3.23
Adobe PDF Plug-In For Firefox and Netscape 10.1.3
MIME Type Description Suffixes
application/pdf Acrobat Portable Document Format pdf
application/vnd.adobe.pdfxml Adobe PDF in XML Format pdfxml
application/vnd.adobe.x-mars Adobe PDF in XML Format mars
application/vnd.fdf Acrobat Forms Data Format fdf
application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp
application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd
Google Update
File: npGoogleUpdate3.dll
Version: 1.3.21.111
Google Update
MIME Type Description Suffixes
application/x-vnd.google.update3webcontrol.3
application/x-vnd.google.oneclickctrl.9
AmazonMP3DownloaderPlugin
File: npAmazonMP3DownloaderPlugin.dll
Version: 1.0.15.0
AmazonMP3DownloaderPlugin 1.0.15
MIME Type Description Suffixes
application/x-amz Amazon MP3 Downloader Plugin
Windows Live Photo Gallery
File: NPWLPG.dll
Version: 15.4.3508.1109
NPWLPG
MIME Type Description Suffixes
application/x-wlpg3-detect Windows Live Photo Gallery wlpg
application/x-wlpg-detect Windows Live Photo Gallery wlpg
Coupons Inc., Coupon Printer Manager
File: npMozCouponPrinter.dll
Version: 4.0.1.3
Coupons, Inc. Coupon Printer Plugin
MIME Type Description Suffixes
application/couponsinc-moz-printer-plugin-v401 Coupons, Inc. Mozilla Print Manager
Coupons Inc., Coupon Printer Manager
File: npCouponPrinter.dll
Version: 4.0.0.7
Coupons, Inc. Coupon Printer DLL
MIME Type Description Suffixes
application/couponsinc-printer-plugin Coupons, Inc. Gecko Print Manager
application/couponsinc-printer-plugin-v404 Coupons, Inc. FireFox 3.x Print Manager
NVIDIA 3D VISION
File: npnv3dvstreaming.dll
Version: 7.17.12.5951
NVIDIA 3D Vision Streaming plugin for Mozilla browsers
MIME Type Description Suffixes
application/mozilla-3DV-streaming-plugin npnv3dvstreaming rts
NVIDIA 3D Vision
File: npnv3dv.dll
Version: 7.17.12.5951
NVIDIA 3D Vision plugin for Mozilla browsers
MIME Type Description Suffixes
image/jps JPEG-based stereo image jps
image/pns PNG-based stereo image pns
image/mpo Multi-Picture Format image mpo
Microsoft Office 2010
File: NPSPWRAP.DLL
Version: 14.0.4761.1000
The plug-in allows you to open and edit files using Microsoft Office applications
MIME Type Description Suffixes
application/x-sharepoint SharePoint Plug-in for Firefox
Microsoft Office 2010
File: NPAUTHZ.DLL
Version: 14.0.4730.1010
Office Authorization plug-in for NPAPI browsers
MIME Type Description Suffixes
application/x-msoffice14 14.0.4730.1010 *
Modified by cor-el
That looks ok asfar as the Flash version is concerned.
Did you try the Adobe test site to confirm FlashPlayer works ok as far as their test is concerned.
IT may turn out that you have a separate or additional problem but it helps to know the results from the Adobe test sites.
Not clear what to do to initiate the test on the test sites you referred to i.e.:
"Did you try on one of the Adobe test pages e.g.
http://www.adobe.com/software/flash/about/ & http://helpx.adobe.com/flash-player.html - when I went to this site it looks like by landing on the page I should see the Flash version "in the box below." There's a blank space then a box/table listing the latest versions of Flash. Is the blank space between the text and the version table saying that it doesn't recognize my Flash 10.3? also note http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html
Those tests actually run FlashPlayer in the browser and identify the version. Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox."
Modified by yessireebob
Not clear what to do to initiate the test
Just click on the links using Firefox (or IE). The displayed results indicate what is working in the browser that is used to open the site, so try using both browsers and compare the results.
Well, as I said, no results are displayed when I go to the helpx site using Firefox (and plugins already verified I'm using 10.3). I tried the helpx site with IE 9 and still no result showed.
To be clear, was your answer to my question about how to initiate the test: simply click on the hyperlink and see what happens?