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Videos not playing

Posted

For the first time ever since using Firefox, beginning in just the past two days, I can't get videos to play.

Currently, videos do seem to be playing in YouTube.

Chosen solution

Apologize for the delay in reporting but the issue was resolved. Followed EdrickV's suggestion to disable hdwr acceleration. Since then 14.0.1 was released and I installed it. Think I tested the new version by re-enabling hdwr accel., thinking that the new version might have been designed in part to address the Flash video problem. Seems that vids were playing OK initially but evidently the problem reoccurred and I'm now running w/out hdwr accel. Anybody else experiencing this still? When will I be able to re-enable h.a.?

Read this answer in context 0

Additional System Details

This happened

A few times a week

This started when...

I clicked on a link from Facebook to a page with a video. Also, nothing displayed when I tried to open hbo.com with Firefox.

Installed Plug-ins

Didn't know how to list.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Don't have RealPlayer installed so it's not that. I uninstalled Adobe Flash 11.3, installed 10.? as suggested but not 11.2 and tested video links unsuccessfully. Reinstalled 11.3 and retried. Now YouTube vids seem to open but nothing else.
No problems opening vids in IE 9 so problem seems to be with Firefox.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8038 answers

Helpful Reply

Possibly YouTube also offers HTML5 video.

IF your problems are with FlashPlayer 11.3 that COULD be a known issue, currently affecting Firefox on Windows Vista or later.

Flash & Firefox developers have been working on the problem for a few days but whilst official advice updates seem to have dried up the currently recommended solution is to use Adobe's uninstaller to remove Flash 11.3 and then to install FlashPlayer 10.3or 11.2. Full instructions are included in Adobe Flash plugin has crashed - Prevent it from happening again

Question owner

Thanks for the update. I've also tried (and am currently) working with Flash 11.2. Still no video.

Can you please keep me apprised of any developments?

cor-el
  • Top 10 Contributor
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10762 solutions 96861 answers

Does at least the flash player is shown as installed on the Tools > Add-ons > Plugins and on the about:plugins page?

John99
  • Top 25 Contributor
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622 solutions 8038 answers

Possibly you have some other problem that will need sorting out, but this ongoing problem with Firefox 1213 and FlashPlayer 11.3 is likely to complicate matters.

Ordinarily Firefox staff have recently been providing comments and updates on breaking issues like this, but for some reason comments on Flash 11.3 issues suddenly stopped leaving us guessing at what is going on.

Have a look at the standard advice, but modify it by remembering Flash 11.3 may NOT be a good idea until a permanent fix is made somehow for this problem

Modified by John99

Question owner

"but this ongoing problem with Firefox 12 ..."

I noted in my issue report that I'm using Firefox 13.0.1. Did you mis-type? Also, I'm currently using Flash 11.2 precisely to avoid any problems from 11.3.

Question owner

"Does at least the flash player is shown as installed on the Tools > Add-ons > Plugins and on the about:plugins page?"

Nope. Shockwave is listed but not Flash. Where's the "about:plugins page" you referred to?

cor-el
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  • Moderator
10762 solutions 96861 answers

You can open about:xxxx pages via the location (address) bar like you open a website.

But if you do not see the Flash plugin on the about:addons page then it won't show on about:plugins as well.

Try to uninstall and reinstall Flash (run the installer Administrator via the right-click context menu).

You can find the latest Flash player for Firefox on this page.

If you can't get Flash 11.3 to work then you can try to revert to Flash 11.2 or Flash 10.3. You can download the Flash 11.2 player via this direct link:

Question owner

Thanks for helping me find about:plugins. However, Flash isn't present. As I said before, I went through the Flash 11.3 uninstall and eventually reinstalled to 11.2 (even tried running under 10.3 first). Any new ideas are welcome. Maybe John will have something to say to my reply to him...

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

John99
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622 solutions 8038 answers

Sorry I did miss type I meant Firefox 13 not firefox 12. cor-elis probably following the details of this issue a lot more closely than I am doing and is more experienced than me.

The Flash Plugin for FlashPlayer is called Shockwave Flash for historic reasons and that is the name you see when you look in the plugins manager page.

Because many of the support support questions I have seen over the last week or so asking about video have tended to relate to the Flash 11.3 issue I have been tending to mention that as the most likely cause and solution. In your case maybe the primary problem is something else.

Did you try on one of the Adobe test pages e.g.

Those tests actually run FlashPlayer in the browser and identify the version. Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox.

There seems a degree of controversy at present, apparently there may be problems on some downgrades if the Adobe unistaller is not used, but also there are problems when the Uninstaller is used; as it may uninstall and change more than is expected.

To further complicate matters merely having some Real Player software installed even if not in use may have an effect on part of this issue.


New Profiles

I personally tend not to recommend the new reset feature introduced on Firefox 13. It is easy to use that is its great advantage, I am just uneasy about it being too easy to use and potential information loss or security problems and proposed changes in new versions of this.

Manually creating new and using new profiles is not straightforward, which is why the new reset was introduced.

Question owner

Visited the sites you recommended. Installed 11.3 (the right one: for browsers like Ff that use plug-ins. Later checked plug-ins and saw both 11.3 AND the 11.2 I'd been working with. Disabled 11.2. Still no vids opening.

"Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox." - I wonder if Adobe is set to automatically update to the latest version of Flash from my Windows settings (how would I check for that?), and did so for IE (9), which I retain as a backup/alternative browser on my task bar. IE isn't set as my default, btw.

On your advice, haven't tried the reset again (I did before, not sure what it did, unless it was to create a new profile). If I do create a new profile (Run-type Firefox.exe-p etc.), should I uninstall Flash 11.3 first? I'll probably follow cor-el's advice (see above) and check for corrupted files reappearing, but how could I prevent it in the first place?

Also, as I said a while back, I'm pretty sure I don't have RealPlayer on my PC.

Thanks again for sticking with this. I'm sure it's going to be something simple.

P.S. I have a second laptop that runs through the same router. I use Firefox on it as well. It uses XP and has Flash 11.3 loaded. So far no problems with vids. Thought I should mention that.

Chris Ilias
  • Moderator
116 solutions 1065 answers

We'll need some more info about your Firefox setup. Go to Help > Troubleshooting Information then click Copy all to Clipboard. Open a reply to this post, and go to Edit > Paste to paste the info from your Troubleshooting Information page.

Question owner

Application Basics

       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Add to Amazon Wish List Button
       1.8
       true
       amznUWL2@amazon.com
       AddThis
       3.5.8
       true
       {3e0e7d2a-070f-4a47-b019-91fe5385ba79}
       Evernote Web Clipper
       5.1.0.252437
       true
       {E0B8C461-F8FB-49b4-8373-FE32E9252800}
       Fox Splitter
       2.1.2012042301
       true
       foxsplitter@piro.sakura.ne.jp
       Norton Toolbar
       2011.7.8.3
       true
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       OPML Support
       1.6
       true
       {9458ca25-39fd-4ba8-9520-acc5c0d877b6}
       Symantec Intrusion Prevention
       11.0.0.243 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       XFINITY Toolbar
       3.5.1.12
       true
       {4b9bcce8-a70b-402a-a7e1-db96831ee26f}
       Default Manager
       2.2
       false
       {3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}
       Skype Click to Call
       5.10.0.9560
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
       SmartPrintButton
       1.0
       false
       quickprint@hp.com
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       1048576
       browser.display.background_color
       #C0C0C0
       browser.display.use_system_colors
       true
       browser.places.smartBookmarksVersion
       3
       browser.startup.homepage
       http://www.google.com/ig?hl=en&source=mpes
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       browser.tabs.loadInBackground
       false
       dom.max_chrome_script_run_time
       0
       extensions.lastAppVersion
       13.0.1
       gfx.blacklist.suggested-driver-version
       8.15.10.2202
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1341526398
       places.history.expiration.transient_current_max_pages
       104858
       places.history.expiration.transient_optimal_database_size
       167772160
       privacy.clearOnShutdown.cookies
       false
       privacy.clearOnShutdown.downloads
       false
       privacy.clearOnShutdown.formdata
       false
       privacy.clearOnShutdown.history
       false
       privacy.cpd.cookies
       false
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.promptOnSanitize
       false
       privacy.sanitize.sanitizeOnShutdown
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce GT 420M
       Vendor ID
       0x10de
       Device ID
       0x0df1
       Adapter RAM
       1024
       Adapter Drivers
       nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
       Driver Version
       8.17.12.5951
       Driver Date
       8-25-2010
       Adapter Description (GPU #2)
       Intel(R) HD Graphics
       Vendor ID (GPU #2)
       0x8086
       Device ID (GPU #2)
       0x0046
       Adapter RAM (GPU #2)
       Unknown
       Adapter Drivers (GPU #2)
       igdumd64 igd10umd64 igdumdx32 igd10umd32
       Driver Version (GPU #2)
       8.15.10.2189
       Driver Date (GPU #2)
       7-28-2010
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.1.7601.17789)
       ClearType Parameters
       Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce GT 420M ) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows
       1/1 Direct3D 10
       AzureBackend
       direct2d
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
John99
  • Top 25 Contributor
  • Moderator
622 solutions 8038 answers

I thought the troubleshooting info listed enabled plugins but if not they are listed in about:plugins and there is a link from the troubleshooting page to that. Please

  • also list the plugins firefox shows, saying which are enbled ?
  • use http://helpx.adobe.com/flash-player.html from firefox and say what version of flash that reports?
    • and confirm it gives no error message ?
  • you say "... Installed 11.3 (the right one: for browsers like Ff that use plug-ins. Later checked plug-ins and saw both 11.3 AND the 11.2 I'd been working with. Disabled 11.2."
    • obviously Flash videos will not play if Flash Player is disabled
    • NOTE we recommend NOT using flash 11.3 even if it is the latest version for Windows, that is precisely the issue we are attempting to avoid. Flash 11.3 is a problem on Firefox 13 Windows.

Question owner

Once you have reviewed the following, let me know what steps I should take to start viewing videos with Firefox.

Here are my enabled plugins (copied and pasted from link in troubleshooting):

Enabled plugins
Shockwave Flash

    File: NPSWF32.dll
    Version: 10.3.183.20
    Shockwave Flash 10.3 r183

MIME Type 	Description 	Suffixes
application/x-shockwave-flash 	Adobe Flash movie 	swf
application/futuresplash 	FutureSplash movie 	spl
Java(TM) Platform SE 7 U5

    File: npjp2.dll
    Version: 10.5.0.5
    Next Generation Java Plug-in 10.5.0 for Mozilla browsers

MIME Type 	Description 	Suffixes
application/x-java-applet 	Java Applet 	
application/x-java-bean 	JavaBeans 	
application/x-java-vm 		
application/x-java-applet;version=1.1.1 		
application/x-java-bean;version=1.1.1 		
application/x-java-applet;version=1.1 		
application/x-java-bean;version=1.1 		
application/x-java-applet;version=1.2 		
application/x-java-bean;version=1.2 		
application/x-java-applet;version=1.1.3 		
application/x-java-bean;version=1.1.3 		
application/x-java-applet;version=1.1.2 		
application/x-java-bean;version=1.1.2 		
application/x-java-applet;version=1.3 		
application/x-java-bean;version=1.3 		
application/x-java-applet;version=1.2.2 		
application/x-java-bean;version=1.2.2 		
application/x-java-applet;version=1.2.1 		
application/x-java-bean;version=1.2.1 		
application/x-java-applet;version=1.3.1 		
application/x-java-bean;version=1.3.1 		
application/x-java-applet;version=1.4 		
application/x-java-bean;version=1.4 		
application/x-java-applet;version=1.4.1 		
application/x-java-bean;version=1.4.1 		
application/x-java-applet;version=1.4.2 		
application/x-java-bean;version=1.4.2 		
application/x-java-applet;version=1.5 		
application/x-java-bean;version=1.5 		
application/x-java-applet;version=1.6 		
application/x-java-bean;version=1.6 		
application/x-java-applet;version=1.7 		
application/x-java-bean;version=1.7 		
application/x-java-applet;jpi-version=1.7.0_05 		
application/x-java-bean;jpi-version=1.7.0_05 		
Java Deployment Toolkit 7.0.50.5

    File: npDeployJava1.dll
    Version: 10.5.0.5
    NPRuntime Script Plug-in Library for Java(TM) Deploy

MIME Type 	Description 	Suffixes
application/java-deployment-toolkit 		
ActiveTouch General Plugin Container

    File: npatgpc.dll
    Version: 27.29.201.420
    ActiveTouch General Plugin Container Version 105

MIME Type 	Description 	Suffixes
application/x-atgpc-plugin 	General Plugin Container File 	gpc
QuickTime Plug-in 7.7.2

    File: npqtplugin7.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
image/tiff 	TIFF image 	tif,tiff
image/x-tiff 	TIFF image 	tif,tiff
image/jp2 	JPEG2000 image 	jp2
image/jpeg2000 	JPEG2000 image 	jp2
image/jpeg2000-image 	JPEG2000 image 	jp2
image/x-jpeg2000-image 	JPEG2000 image 	jp2
QuickTime Plug-in 7.7.2

    File: npqtplugin6.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
video/x-m4v 	Video 	m4v
image/x-macpaint 	MacPaint image 	pntg,pnt,mac
image/pict 	PICT image 	pict,pic,pct
image/x-pict 	PICT image 	pict,pic,pct
image/png 	PNG image 	png
image/x-png 	PNG image 	png
image/x-quicktime 	QuickTime image 	qtif,qti
image/x-sgi 	SGI image 	sgi,rgb
image/x-targa 	TGA image 	targa,tga
QuickTime Plug-in 7.7.2

    File: npqtplugin5.dll
    Version: 7.7.2.0
    

MIME Type 	Description 	Suffixes
audio/3gpp 	3GPP media 	3gp,3gpp
video/3gpp2 	3GPP2 media 	3g2,3gp2
audio/3gpp2 	3GPP2 media 	3g2,3gp2
video/sd-video 	SD video 	sdv
application/x-mpeg 	AMC media 	amc
video/mp4 	MPEG-4 media 	mp4
audio/mp4 	MPEG-4 media 	mp4
audio/x-m4a 	AAC audio 	m4a
audio/x-m4p 	AAC audio 	m4p
audio/x-m4b 	AAC audio book 	m4b
QuickTime Plug-in 7.7.2

    File: npqtplugin4.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
video/mpeg 	MPEG media 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpeg 	MPEG audio 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpeg 	MPEG audio 	mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp 	3GPP media 	3gp,3gpp
QuickTime Plug-in 7.7.2

    File: npqtplugin3.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
audio/x-gsm 	GSM audio 	gsm
audio/AMR 	AMR audio 	AMR
audio/aac 	AAC audio 	aac,adts
audio/x-aac 	AAC audio 	aac,adts
audio/x-caf 	CAF audio 	caf
audio/ac3 	AC3 audio 	ac3
audio/x-ac3 	AC3 audio 	ac3
video/x-mpeg 	MPEG media 	mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
QuickTime Plug-in 7.7.2

    File: npqtplugin2.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
audio/aiff 	AIFF audio 	aiff,aif,aifc,cdda
audio/x-aiff 	AIFF audio 	aiff,aif,aifc,cdda
audio/basic 	uLaw/AU audio 	au,snd,ulw
audio/mid 	MIDI 	mid,midi,smf,kar
audio/x-midi 	MIDI 	mid,midi,smf,kar
audio/midi 	MIDI 	mid,midi,smf,kar
audio/vnd.qcelp 	QUALCOMM PureVoice audio 	qcp
QuickTime Plug-in 7.7.2

    File: npqtplugin.dll
    Version: 7.7.2.0
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

MIME Type 	Description 	Suffixes
application/sdp 	SDP stream descriptor 	sdp
application/x-sdp 	SDP stream descriptor 	sdp
application/x-rtsp 	RTSP stream descriptor 	rtsp,rts
video/quicktime 	QuickTime Movie 	mov,qt,mqv
video/flc 	AutoDesk Animator 	flc,fli,cel
audio/x-wav 	WAVE audio 	wav,bwf
audio/wav 	WAVE audio 	wav,bwf
Shockwave for Director

    File: np32dsw.dll
    Version: 11.6.5.635
    Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635

MIME Type 	Description 	Suffixes
application/x-director 	Shockwave Movie 	dir,dxr,dcr
Google Earth Plugin

    File: npgeplugin.dll
    Version: 6.2.0.5788
    GEPlugin

MIME Type 	Description 	Suffixes
application/geplugin 	GEPlugin 	
Silverlight Plug-In

    File: npctrl.dll
    Version: 5.1.10411.0
    5.1.10411.0

MIME Type 	Description 	Suffixes
application/x-silverlight 	npctrl 	scr
application/x-silverlight-2 		
iTunes Application Detector

    File: npitunes.dll
    Version: 1.0.1.1
    iTunes Detector Plug-in

MIME Type 	Description 	Suffixes
application/itunes-plugin 	This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox. 	
Adobe Acrobat

    File: nppdf32.dll
    Version: 10.1.3.23
    Adobe PDF Plug-In For Firefox and Netscape 10.1.3

MIME Type 	Description 	Suffixes
application/pdf 	Acrobat Portable Document Format 	pdf
application/vnd.adobe.pdfxml 	Adobe PDF in XML Format 	pdfxml
application/vnd.adobe.x-mars 	Adobe PDF in XML Format 	mars
application/vnd.fdf 	Acrobat Forms Data Format 	fdf
application/vnd.adobe.xfdf 	XML Version of Acrobat Forms Data Format 	xfdf
application/vnd.adobe.xdp+xml 	Acrobat XML Data Package 	xdp
application/vnd.adobe.xfd+xml 	Adobe FormFlow99 Data File 	xfd
Google Update

    File: npGoogleUpdate3.dll
    Version: 1.3.21.111
    Google Update

MIME Type 	Description 	Suffixes
application/x-vnd.google.update3webcontrol.3 		
application/x-vnd.google.oneclickctrl.9 		
AmazonMP3DownloaderPlugin

    File: npAmazonMP3DownloaderPlugin.dll
    Version: 1.0.15.0
    AmazonMP3DownloaderPlugin 1.0.15

MIME Type 	Description 	Suffixes
application/x-amz 	Amazon MP3 Downloader Plugin 	
Windows Live™ Photo Gallery

    File: NPWLPG.dll
    Version: 15.4.3508.1109
    NPWLPG

MIME Type 	Description 	Suffixes
application/x-wlpg3-detect 	Windows Live™ Photo Gallery 	wlpg
application/x-wlpg-detect 	Windows Live™ Photo Gallery 	wlpg
Coupons Inc., Coupon Printer Manager

    File: npMozCouponPrinter.dll
    Version: 4.0.1.3
    Coupons, Inc. Coupon Printer Plugin

MIME Type 	Description 	Suffixes
application/couponsinc-moz-printer-plugin-v401 	Coupons, Inc. Mozilla Print Manager 	
Coupons Inc., Coupon Printer Manager

    File: npCouponPrinter.dll
    Version: 4.0.0.7
    Coupons, Inc. Coupon Printer DLL

MIME Type 	Description 	Suffixes
application/couponsinc-printer-plugin 	Coupons, Inc. Gecko Print Manager 	
application/couponsinc-printer-plugin-v404 	Coupons, Inc. FireFox 3.x Print Manager 	
NVIDIA 3D VISION

    File: npnv3dvstreaming.dll
    Version: 7.17.12.5951
    NVIDIA 3D Vision Streaming plugin for Mozilla browsers

MIME Type 	Description 	Suffixes
application/mozilla-3DV-streaming-plugin 	npnv3dvstreaming 	rts
NVIDIA 3D Vision

    File: npnv3dv.dll
    Version: 7.17.12.5951
    NVIDIA 3D Vision plugin for Mozilla browsers

MIME Type 	Description 	Suffixes
image/jps 	JPEG-based stereo image 	jps
image/pns 	PNG-based stereo image 	pns
image/mpo 	Multi-Picture Format image 	mpo
Microsoft Office 2010

    File: NPSPWRAP.DLL
    Version: 14.0.4761.1000
    The plug-in allows you to open and edit files using Microsoft Office applications

MIME Type 	Description 	Suffixes
application/x-sharepoint 	SharePoint Plug-in for Firefox 	
Microsoft Office 2010

    File: NPAUTHZ.DLL
    Version: 14.0.4730.1010
    Office Authorization plug-in for NPAPI browsers

MIME Type 	Description 	Suffixes
application/x-msoffice14 	14.0.4730.1010 	*

Modified by cor-el

John99
  • Top 25 Contributor
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622 solutions 8038 answers

That looks ok asfar as the Flash version is concerned.

Did you try the Adobe test site to confirm FlashPlayer works ok as far as their test is concerned.

IT may turn out that you have a separate or additional problem but it helps to know the results from the Adobe test sites.

Question owner

Not clear what to do to initiate the test on the test sites you referred to i.e.:

"Did you try on one of the Adobe test pages e.g.

   http://www.adobe.com/software/flash/about/ &
http://helpx.adobe.com/flash-player.html - when I went to this site it looks like by landing on the page I should see the Flash version "in the box below."  There's a blank space then a box/table listing the latest versions of Flash.  Is the blank space between the text and the version table saying that it doesn't recognize my Flash 10.3?
   also note http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html 

Those tests actually run FlashPlayer in the browser and identify the version. Also note that there is a separate application needed to use FlashPlayer in IE. It is quite possible to inadvertently have differing versions of Flash player installed in IE & Firefox."

Modified by yessireebob

John99
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622 solutions 8038 answers

Not clear what to do to initiate the test

Just click on the links using Firefox (or IE). The displayed results indicate what is working in the browser that is used to open the site, so try using both browsers and compare the results.

Question owner

Well, as I said, no results are displayed when I go to the helpx site using Firefox (and plugins already verified I'm using 10.3). I tried the helpx site with IE 9 and still no result showed.

To be clear, was your answer to my question about how to initiate the test: simply click on the hyperlink and see what happens?